Shift Lead

Core Responsibilities

• Drive the shift and motivate an elevated level of service and productivity amongst the dispensary team;
• assist in operations such as opening and closing procedures;
• ability to hit sales KPI’s at the highest level as well as teach and coach Store Associates to elevate individual and store performance;
• maintain a clean and organized work environment;
• answer questions or assist with escalated customer issues to ensure efficient flow and operation of the front of the house;
• work effectively and respectfully with fellow co-workers and other team members;
• expert level proficiency in all aspects of retail dispensary duties;
• communicate and recognize employees to promote a positive team culture;
• assist in training new employees on policies, processes, procedures, and roles;
• handle customer and employee requests appropriately;
• provide administrative and managerial support to General Manager and Assistant General Manager;
• proficiency in all aspects of cash handling including but not limited to cash drops, closing registers and cash audits;
• balance cash registers and ensure accurate daily deposits;
• adhere to all cannabis state-specific regulations and laws to execute and enforce compliance efforts;
• participate in ongoing education and professional development opportunities;
• manage operations for smooth opening and closing procedures per hours of operation.

Qualifications And Education

• Must be at least 21 years of age;
• must be able to pass a background check in order to obtain, and maintain, a Facility Agent card in accordance with Arizona State Department of Health Services requirements;
• minimum of 1 year supervising or retail management experience with at least 1-2 years dispensary experience;
• associates or bachelor's degree is preferred; or equivalent combination of education and experience;
• technologically advanced individual with working knowledge of cannabis POS (point of sale) systems;
• outstanding leadership, organizational, interpersonal, time management and communication skills;
• strong attention to detail;
• knowledge of the cannabis industry.

Physical Requirements

• requires prolonged sitting, standing, walking, bending, lifting, and use of hands;
• frequently required physical exertion to manually move, lift, carry, pull, or push heavy objects or materials;
• frequently stooping, bending, and reaching;
• must work indoors and outdoors year-round;
• must work in noisy and crowded environments;
• lift 25-50 pounds from the floor to a waist-high table when necessary;
• crouch & bend often;
• stand for short/high periods of time;
• sit for short/medium periods of time;
• walk for short/high periods of time.

Certifications Or Training Requirements

• New Hire Orientation & Security Training – New Hire.
• Store Associate Training- New Hire.
• Cannabis Education course – New Hire.
• Additional annual or ongoing training as assigned by management.
• Maintain active Arizona Facility Agent Card – Biannual or as dictated by Arizona Department of Health Services.