Shift Lead

About the role

CHAGEE (pronounced CHAH-jee) is a modern tea house with over 7,000 locations globally. We are a global brand with proud roots in Yunnan, committed to bringing people together through tea. CHAGEE is awakening a modern tea movement, grounded in authentic heritage, fueled by cutting edge innovation, and crafted to nourish body and spirit.

Responsibilities

• Support baristas with hands-on drink preparation, especially during peak hours
• Manage the POS with cash handling and credit card transactions
• Demonstrate an excellent level of customer service
• Handle customer feedback with sincerity and professionalism
• Lead by example by upholding company values and promoting a positive team culture
• Assist managers in assigning barista staff tasks and delegation of duties per shift as needed
• Aid with opening and/or closing store procedures and protocols
• Support the Store Manager and Assistant Store Manager in ensuring the team delivers high-quality customer service
• Support store and assistant managers with coaching for skill with baristas by conducting On‑Job‑Training (OJT)
• Participate and complete company trainings when necessary
• Practice a high standard for hospitality and our mission to "make friends through tea"
• Assist in addressing customer complaints and de‑escalation solutions
• Will not be responsible for creation of schedules but may need to aid with call‑off coverage as needed
• Have some awareness of sales performance and assist operations where needed
• Assist in marketing & promotion activities
• Ensure store inventory is arranged and managed properly
• Help to forecast inventory usage and delivery