Shift Lead

Duties

• Support baristas with hands-on drink preparation, especially during (but not limited to) peak hours
• Manage the POS with cash handling and credit card transactions
• Demonstrate an excellent level of customer service
• Handle customer feedback with sincerity and professionalism
• Lead by example by upholding company values and promoting a positive team culture
• Aid with opening and/or closing store procedures and protocols

Leadership and Training

• Support the Store Manager and Assistant Store Manager in ensuring the team is able to deliver high-quality and excellent customer service
• Support store and assistant managers with coaching for skills with baristas by conducting On-Job-Training (OJT)
• Participate and complete company trainings when necessary
• Practice a high standard for hospitality and our mission to "make friends through tea"
• Aid in addressing customer complaints and de-escalation solutions

Store Sales Performance

• Have some awareness of sales performance and assist operations where needed
• Assist in marketing & promotion activities

Inventory Management

• Ensure store inventory is arranged and managed properly
• Help to forecast inventory usage and delivery
• Support management with ordering and receiving inventory as needed

Experience and Skills

• Be a passionate tea lover
• Barista experience: 1+ years (preferred)
• Leadership experience: 1+ years (preferred)
• Food Handling Certificate Needed (Company can assist)
• Excellent verbal and written communications skills
• Funny personality that can add to the CHAGEE culture
• A fast learner and enjoy working in a fast-paced environment
• Work well as part of a team with strong work ethic
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays
• Ability to travel to other store locations or training facilities within a 20 mile radius on an as needed basis
• Be willing to learn other responsibilities and ad-hoc assignments
• Read and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedural manuals

Essential Physical Requirements

• Position requires prolonged periods of standing and/or walking
• May involve reaching, crouching, kneeling and stooping
• Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, and POS equipment
• Frequently lift/move up to 25lbs

Shifts and Availability

• Morning/Day Shift
• Afternoon Shift
• Night/Evening Shift
• Weekends