Shift Lead

About the Company

Capriotti’s Sandwich Shop is a dynamic, fast-casual restaurant company with over 100 shops and an aggressive growth plan. We operate in a fast-paced environment with strong core values and a focus on fun. Our mission is built around exceptional quality and service, and we believe our most important asset is our people. Everyone is valuable, and every contribution counts.

About the Role

Sharing our passion one sandwich at a time: You are the face of the company and will uphold uncompromising standards of quality and service by ensuring hot food is always served hot, cold food cold, all food fresh, in a clean environment, in full uniform, and with a smile.

Responsibilities

• Delegate duties and fairly assign specific tasks to ensure team members are prepared for our guests.
• Contribute to a team environment by recognizing and reinforcing individual and team accomplishments.
• Follow inventory control procedures and guidelines.
• Adhere to all Capriotti’s procedures and operational policies, including cash handling, sanitation, and safety/security, to ensure the safety of all team members and guests during each shift.
• Assist with labor management costs.
• Act with integrity, honesty, and knowledge to promote Capriotti’s values and culture.
• Demonstrate proficiency in all areas of shop operations to assist where needed during assigned shifts.
• Maintain cleanliness and organization throughout the shop, including the dining room, restrooms, cold stations, grill, and prep areas.
• Ensure proper setup and breakdown of all areas.
• Work as a team to prepare for each shift.
• Manage time effectively while meeting all job responsibilities.
• Maintain a positive work environment for team members and guests during each shift.

Requirements

• Excellent guest service skills.
• Ability to take direction and delegate responsibilities.
• Ability to work in a fast-paced environment.
• Team-oriented, adaptable, dependable, and strong work ethic.
• Ability to communicate effectively to keep all team members informed.
• Flexible schedule, including nights and weekends.
• At least 16 years of age.

Benefits

• Cash tips paid daily.
• Free meals and employee discounts.
• Flexible schedule.
• Ongoing training and development.
• Employee discounts.
• Free food and snacks.