Shift Lead

About Us

We are Black Rifle Coffee Company, a veteran-founded company serving premium, fresh-roasted coffee to people who love America. We have a love for coffee, dogs, the outdoors, America, and most importantly, our customers! We are more than a product and more than a company; we are a culture. A culture full of motivated people who roll up their sleeves and get the job done with integrity, love, innovation, and radical transparency. Join us as we take action on our commitment to provide quality coffee and give back to the veteran and first responder communities and those who support it.

Responsibilities

• Deliver exceptional customer service.
• Execute store operations during scheduled shifts.
• Organize opening and closing duties as assigned.
• Provide clear, specific, and timely coaching and feedback to associates to ensure adherence to all company policies and procedures, with emphasis on the customer experience.
• Proactively respond to customer and store needs; escalate feedback and concerns to store management.
• Prepare quality beverages and food products according to BRCC standards.
• Follow health, safety, and sanitation guidelines for all products.
• Responsible for scheduling and covering breaks and meals of floor staff.
• Assist with other duties as directed by the General Manager.

Requirements

• 3+ years experience in QSR, customer service, retail, or hospitality environment.
• 2+ years of retail supervisory experience preferred.
• Excellent customer service skills.
• Ability to lead and motivate a team.
• Ability to multitask and prioritize work of self and others in a fast-paced environment.
• Experience with cash handling and safety and security.
• Demonstrated track record of coaching and developing others.
• Competency in written and verbal communication.
• Basic computer skills.
• Ability to work a flexible schedule (i.e., early mornings, nights, weekends, holidays).

Physical Requirements

• Regularly required to stand, sit, stoop, kneel; talk, hear, and use hands and fingers to operate a computer, keyboard, and telephone.
• Specific vision abilities required by this job include close vision due to computer work.
• Ability to hear and communicate through a headset.
• Light to moderate lifting is required.
• Moderate noise (i.e., business office with computers, phone, and printers, light traffic).
• Ability to work in a confined area.

Pay

The anticipated base salary range for this position is provided below. Actual compensation will be determined based on several job-related factors, including the candidate’s relevant experience, skills, qualifications, internal equity, geographic location, and business needs.