Shift Lead

About the role

We are the fastest-growing, fully automated express car wash business in the Southeast, setting new standards for quality, speed, and customer satisfaction. As a Shift Lead, you will support the Operating Partner and General Manager in daily operations, team leadership, and sales performance. This is a hands-on leadership role in a fast-paced, customer-facing environment with a strong emphasis on membership sales, customer engagement, and operational excellence.

The Shift Lead serves as the designated key holder and leader for assigned shifts in the absence of the Operating Partner and General Manager. While ensuring a safe, clean, and friendly experience for every guest is essential, the primary focus is selling monthly wash memberships at the pay station. We seek someone comfortable starting conversations, educating customers on the value of our membership program, and confidently closing sales.

Responsibilities

• Lead shifts in the absence of the Operating Partner and General Manager.
• Drive membership sales by engaging customers, explaining program benefits, and closing sales at the pay station.
• Ensure a safe, clean, and friendly experience for every customer.
• Serve customers with a positive attitude and maintain high service standards.
• Collaborate with team members and follow established systems and procedures.
• Learn and apply new skills in safety, mechanical operations, and customer service.
• Maintain a clean appearance according to company standards.
• Lift a minimum of 25 pounds as needed.
• Operate electronic devices and mechanical systems.
• Work with urgency, lead by example, and solve problems proactively.

Requirements

• High school diploma or equivalent (minimum).
• Experience in supervisory roles such as shift lead, team lead, or crew trainer.
• Experience in customer service, operations, or team-based roles.
• Comfortable engaging with customers and driving sales.
• Basic understanding of mechanical systems.
• Ability to operate electronic devices.
• Open availability during business hours.
• Sales experience is helpful but not required.

Pay

Base pay of $18 per hour, plus $3 commission for every membership sold, offering strong earning potential for motivated individuals.

Benefits

• Fast-paced, high-volume work environment.
• Bonus opportunities.
• Active work outdoors.
• Growth opportunities within the company.
• Paid training.
• Tuition assistance.
• Free car washes.