Shift Lead

About the role

The Shift Lead position involves a dynamic balance between leadership and paraprofessional duties, with a typical ratio of approximately 20% leadership and 80% paraprofessional responsibilities.

Responsibilities

• Liv[e and exemplify the Five Principles of Mars, Inc. within self and team.
• Perform the duties of a CSC and/or veterinary assistant/technician, including:
• Actively recruiting new clients and managing client flow.
• Maximizing the number of pets seen by the hospital team.
• Providing professional, efficient, and exceptional service.
• Education clients about Optimum Wellness Plans, preventative care, and hospital services.
• Completing necessary documentation and ensuring prompt service to clients.
• Maintaining accurate balances and utilizing proper opening and closing procedures.
• Assisting the veterinarian and veterinary technician to ensure the best quality pet care and productivity.
• Obtaining relevant information and maintaining complete medical charts.
• Maintaining a safe and clean environment for pets, clients, and associates.
• Assisting with surgery as applicable.
• Utilizing technical skills within state practice acts and NAVTA guidelines.
• Conducting administrative functions as necessary.
• Support the Practice Manager in developing an efficient, productive hospital team.
• Manage paraprofessional team schedules and train, supervise, and mentor new associates.
• Ensure quality medical care, exceptional client service, and associate engagement.
• Communicate effectively with associates, clients, hospital leadership, and Central Team Support.
• Address broken equipment issues and assist in inventory management.
• Other job duties as assigned.

Qualifications

• Leadership competencies: Priority Setting, Approachability, Directing Others.
• Hiring qualifications: Relevant experience, strong communication and teamwork skills, ability to prioritize tasks, and a commitment to the Five Principles of Mars, Inc.

Skills

• Strong leadership and supervisory skills.
• Effective communication and problem-solving abilities.
• Technical skills as outlined in NAVTA guidelines.
• Ability to prioritize tasks and manage time effectively.
• Knowledge of Banfield protocols and local, state, and federal laws.

Benefits

Comprehensive medical, dental, and vision insurance, generous retirement plans, student debt relief program, paid time off and holidays, mental health and wellbeing resources, associate life insurance, short- and long-term disability, flexible spending accounts, health savings account, paid parental leave, continuing education allowance, backup child and elder care, fertility and family building support, digital exercise therapy, voluntary protection benefits, legal plan, identity protection, commuter benefits, and exclusive discounts on products and services.

Pay

The pay range for this role is $20.35 - $26.00 hourly.

Schedule

Hours and schedule will vary depending on the hospital situation, but typically involve a mix of leadership and paraprofessional duties.