Shift Lead

This posting will remain open for a minimum of two weeks from the posting date.

About the role

The Veterinary Hospital Shift Lead (“Shift Lead”) provides exceptional client and pet experiences while assisting the Practice Manager and/or Chief of Staff (COS) in guiding the team to maximize productivity and profitability of the hospital, and helps ensure effective communication with all clients, internal stakeholders, and colleagues. The Shift Lead also performs the duties of a Client Services Coordinator and Veterinary Assistant when needed.

Responsibilities

• Assist and support hospital leadership in developing an efficient, productive team that provides the highest quality care and service to pets and clients.
• Follow Banfield protocols and practices, focusing the team to achieve practice priorities while building the culture and brand.
• Provide day-to-day supervision of the team when called upon, ensuring quality medical care, exceptional client service, associate engagement, and maximum productivity.
• Help create an environment where the team can deliver quality, efficient, and effective veterinary care to pets, fostering an engaging atmosphere where associates do their best.
• Provide professional, efficient, and exceptional client service (lead by example), ensuring all associates do the same. This includes client education about Optimum Wellness Plans, preventive care, pet health needs, hospital services, marketing campaigns, and resolving client issues.
• Assist in effectively scheduling associates to meet client needs, while proactively planning time off and continuing education (CE) scheduling.
• Ensure compliance with all practice policies and procedures, including adherence to Banfield dress and grooming guidelines.
• Embody and promote the Five Principles of Mars, Inc. within the team.

The Five Principles

• Quality – The consumer is our boss, quality is our work, and value for money is our goal.
• Responsibility – As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others.
• Mutuality – A mutual benefit is a shared benefit; a shared benefit will endure.
• Efficiency – We use resources to the full, waste nothing, and do only what we can do best.
• Freedom – We need freedom to shape our future; we need profit to remain free.

Requirements

• High School Diploma preferred.
• Must be 18 years of age or older.
• Minimum of two years of veterinary hospital experience.

Special Working Conditions

• Ability to work at a computer for long periods of time.
• Ability to be confident around pets (e.g., dogs, cats, birds, reptiles, etc.).
• Must be available to work special hours, including weekends and evening shifts.
• Must have mental processes for reasoning, remembering, mathematics, and language ability (reading, writing, and speaking English) to perform duties proficiently.
• Must be comfortable working in an environment with loud noise (moderately high) and strong smells.
• Requires sufficient ambulatory skills to perform duties while at the hospital.
• Ability to stand, walk, stoop, kneel, crouch, and climb, as well as manipulate (lift, carry, move) up to 50 pounds.
• Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate equipment.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards, and medication/controlled substances.

Pay

The pay range for this role is $17.57 - $22.45 hourly. The specific rate is determined based on the candidate’s experience, skill level, and education, and may vary depending on location or applicable minimum wage laws.

Benefits

• Comprehensive Medical, Dental, and Vision Insurance: Coverage for essential medical, dental, and vision care.
• Generous Retirement Plans (401(k) and Roth): Company match to help build a secure financial future.
• Best-in-Class Student Debt Relief Program (for Full-Time DVMs): Financial support to address student debt.
• Paid Time Off and Holidays: Time off to recharge and celebrate personal days.
• Top-Tier Mental Health and Wellbeing Resources: Free coaching and counseling sessions to support overall wellbeing.
• Associate Life Insurance (company-paid) & Supplemental Life Insurance: Company-paid life insurance with the option to purchase additional coverage.
• Company-Paid Short- and Long-Term Disability: Financial protection in case of temporary or long-term disability.
• Flexible Spending Accounts (FSA): Pre-tax savings for healthcare and dependent care expenses.
• Health Savings Account (HSA): Tax-advantaged account for medical expenses.
• Paid Parental Leave: Support for growing families, including birth and adoption.
• Continuing Education Allowance (for eligible positions): Financial assistance for professional growth.
• Back-Up Child and Elder Care & Family Support Resources: Support for unpredictable family needs.
• Fertility and Family Building Support: Comprehensive support for fertility treatments and family-building options.
• Digital Exercise Therapy: Program designed to fit busy lifestyles and keep you active.
• Voluntary Protection Benefits: Coverage for hospital stays, critical illness, and accidents.
• Legal Plan: Affordable and accessible legal coverage.
• Identity Protection: Alerts for suspicious activity and support if personal information is stolen.
• Commuter Benefits: Convenient and cost-effective commuting options.
• Three Free Optimum Wellness Plans for Pets: Preventive and general care for your pets.
• Exclusive Discounts: Savings on a wide variety of products and services.

Benefits eligibility is based on employment status. Full-time (FT) Associates are eligible for all benefit programs (Student Debt Program available for FT DVMs only); Part-time Associates are eligible for those benefits marked with an asterisk (*).