Shift Lead

This posting will remain open for a minimum of two weeks from the posting date.

About the role

The Veterinary Hospital Shift Lead (“Shift Lead”) provides exceptional client and pet experiences while assisting the Practice Manager and/or Chief of Staff (COS) in guiding the team to maximize productivity and profitability of the hospital, and helps ensure effective communication with all clients, internal stakeholders, and colleagues. The Shift Lead also performs the duties of a Client Services Coordinator and Veterinary Assistant when needed.

Responsibilities

• Assist and support hospital leadership in developing an efficient, productive team that provides the highest quality care and service to pets and clients.
• Follow Banfield protocols and practices, focusing the team to achieve practice priorities while building culture and brand.
• Provide day-to-day supervision of the team to ensure quality medical care, exceptional client service, associate engagement, and maximum productivity.
• Create an environment where the team can deliver quality, efficient, and effective veterinary care to pets and foster an engaging work environment.
• Provide professional, efficient, and exceptional client service (lead by example), including client education about Optimum Wellness Plans, preventive care, pet health needs, hospital services, and marketing campaigns; effectively resolve client issues.
• Assist in effectively scheduling associates to meet client needs, while proactively planning time off and continuing education scheduling.
• Ensure compliance with all practice policies and procedures, including adherence to Banfield dress and grooming guidelines.
• Perform other job duties as assigned.

The Five Principles

Every associate, including the Shift Lead, has an important contribution to make to the veterinary team. We’re looking for Shift Leads who are dedicated to their work, have a positive attitude, and use our Five Principles:

• Quality – The consumer is our boss, quality is our work, and value for money is our goal.
• Responsibility – As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others.
• Mutuality – A mutual benefit is a shared benefit; a shared benefit will endure.
• Efficiency – We use resources to the full, waste nothing, and do only what we can do best.
• Freedom – We need freedom to shape our future; we need profit to remain free.

Requirements

• Ability to work at a computer for long periods of time.
• Confidence around pets (i.e., dogs, cats, birds, reptiles, etc.).
• Willingness to work special hours including weekends and evening shifts.
• Mental processes for reasoning, remembering, mathematics, and language ability (reading, writing, and speaking English) to perform duties proficiently.
• Comfort working in an environment with loud noise (moderately high) and strong smells.
• Sufficient ambulatory skills to perform duties while at the hospital.
• Ability to stand, walk, stoop, kneel, crouch, and climb, as well as manipulate (lift, carry, move) up to 50 pounds.
• Good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate equipment.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Routine exposure to a variety of pets that may bite or scratch, and occasional exposure to anesthesia, radiation, biological hazards, and medication/controlled substances.

Qualifications

• High School Diploma preferred.
• Must be 18 years of age or older.
• Minimum of two years of veterinary hospital experience.

Pay

The pay range for this role is $19.42 - $24.82 hourly. The specific rate is determined based on the candidate’s experience, skill level, and education, and may vary depending on location or applicable minimum wage laws.

Benefits

• Comprehensive Medical, Dental, and Vision Insurance: Coverage for essential medical, dental, and vision care.
• Generous Retirement Plans (401(k) and Roth): Company match to help build a secure financial future.
• Best-in-Class Student Debt Relief Program: For full-time DVMs to address student debt.
• Paid Time Off and Holidays: Time off for personal wellbeing and holidays.
• Top-Tier Mental Health and Wellbeing Resources: Free coaching and counseling sessions.
• Associate Life Insurance: Company-paid life insurance with the option to purchase additional coverage.
• Company-Paid Short- and Long-Term Disability: Financial protection in case of disability.
• Flexible Spending Accounts (FSA): Pre-tax savings for healthcare and dependent care expenses.
• Health Savings Account (HSA): Tax-advantaged account for medical expenses.
• Paid Parental Leave: For both birth and adoption.
• Continuing Education Allowance: Financial assistance for eligible positions to pursue continuing education.
• Back-Up Child and Elder Care & Family Support Resources: Support for unpredictable family needs.
• Fertility and Family Building Support: Comprehensive support for fertility treatments and family-building options.
• Digital Exercise Therapy: Program designed to fit a busy lifestyle.
• Voluntary Protection Benefits: Coverage for hospital stays, critical illness, and accidents.
• Legal Plan: Affordable coverage for a wide range of legal needs.
• Identity Protection: Alerts for suspicious activity and support if personal information is stolen.
• Commuter Benefits: Convenient and cost-effective commuting options.
• Three Free Optimum Wellness Plans for Pets: Preventive and general care for pets.
• Exclusive Discounts: Savings on a wide variety of products and services.

Benefits eligibility is based on employment status. Full-time associates are eligible for all benefit programs (Student Debt Program available for full-time DVMs only); part-time associates are eligible for benefits marked with an asterisk (*).