Shift lead #1190

About the role

The Veterinary Hospital Shift Lead (“Shift Lead”) provides exceptional client and pet experiences while assisting the Practice Manager and/or Chief of Staff (COS) in guiding the team to maximize productivity and profitability of the hospital, and helps ensure effective communication with all clients, internal stakeholders, and colleagues.

Responsibilities

• Supervise the team when called upon and ensure quality medical care, exceptional client service, associate engagement and maximum productivity.
• Support the development of an efficient, productive team that provides the highest quality care and service to the most pets and clients.
• Ensure compliance with all practice policies and procedures.
• Perform the duties of a Client Services Coordinator and Veterinary Assistant when needed.
• Assist in effectively scheduling associates to meet client needs according, while proactively planning time off and CE scheduling.
• Resolve client issues effectively.
• Provide professional, efficient and exceptional client service (lead by example).
• Ensure adherence to Banfield dress and grooming guidelines.
• Perform other job duties as assigned.

Qualifications

• High School Diploma preferred.
• Minimum of two years of veterinary hospital experience.
• Ability to work at a computer for long periods of time.
• Ability to be confident around pets (i.e., dogs, cats, birds, reptiles, etc.).
• Special Working Conditions: Ability to work at a computer for long periods of time. Ability to be confident around pets (i.e., dogs, cats, birds, reptiles, etc.). This position requires working special hours including weekends and evening shifts.

Skills

• Enjoys living and exemplifying the Five Principles of Mars, Inc.
• Positive attitude and use of the Five Principles: Quality, Responsibility, Mutuality, Efficiency, and Freedom.

Benefits

• Comprehensive Medical, Dental, and Vision Insurance
• Generous Retirement Plans (401(k) and Roth)
• Best-in-Class Student Debt Relief Program (for Full-Time DVMs)
• Paid Time Off and Holidays
• Top-Tier Mental Health and Wellbeing Resources
• Associate Life Insurance (company-paid) & Supplemental Life Insurance
• Company-Paid Short- and Long-Term Disability
• Flexible Spending Accounts (FSA)
• Health Savings Account (HSA)
• Paid Parental Leave
• Continuing Education Allowance (for Eligible Positions)
• Back-Up Child and Elder Care & Family Support Resources
• Fertility and Family Building Support
• Digital Exercise Therapy
• Voluntary Protection Benefits
• Legal Plan
• Identity Protection
• Commuter Benefits
• Three Free Optimum Wellness Plans for Pets
• Exclusive Discounts

Pay

The pay range for this role is $17.57 - $22.45 Hourly. The pay range listed reflects a general hiring range for the area, with the specific rate determined based on the candidate’s experience, skill level, and education, and may vary depending on location or applicable minimum wage laws.