Shift Engineering Manager

What You Get To Do

As a Shift Engineering Manager, you will be part of a team that works to maximize equipment utilization and efficiency. Your responsibilities include:

• Providing industrial Electrical/Mechanical expertise and leadership/oversight
• Assisting in the development and implementation of processes to maintain proper utilization and functionality
• Managing operations and maintenance of automated storage and retrieval systems and picking systems installed at the customer's location(s)
• Responding to emergency calls at customer site(s)
• Ensuring safety and driving a culture of safety and awareness
• Tracking and recording all problems and seeing them through to a successful resolution
• Providing emergency breakdown and specialized maintenance support
• Setting up and calibrating precision automated equipment
• Developing and maintaining strong, effective working relationships with our customer and their operational agents
• Training customer's maintenance and operations teams, as required
• Maintaining a high quality of service by ensuring detailed communications with customer(s)
• Producing and delivering well-written and legible reports in a timely manner
• Executing all quality procedures, safety procedures, and any statutory procedures at the site
• Attending and participating in meetings with the KNAPP and Customer Leadership
• Interpreting and working with electrical and pneumatic circuit diagrams
• Utilizing appropriate health & safety considerations and performing risk assessments for maintenance tasks
• Providing excellent communication and customer service to both internal and external customers

Essential Functions and Responsibilities

• Lead your team to rectify software and electro-mechanical faults, resolve PLC related issues, provide guidance and expertise, and be the resident subject matter expert on shift
• Provide aid to customer’s sites in assigned area
• Respond to emergency calls at customer site(s)
• Safety conscious in all activities and drive a culture of safety and awareness
• Track and record all problems and see them through to a successful resolution
• In conjunction with the customer’s On-Site Operations Team, provide a first-class response to customer, ensuring a 'do-it-right-the-first-time' mentality and policy
• Provide emergency breakdown and specialized maintenance support
• Set up and calibrate precision automated equipment
• Develop and maintain strong, effective working relationships with our customer and their operational agents to enable KNAPP to provide first-class service
• Achieve and maintain performance metrics in line with contractual expectations (output, response time, quality-of-repair, and standards of workmanship)
• Train customer's maintenance and operations teams, as required
• Expertise in the installation of conveyors and precision automated equipment
• Maintain a high quality of service by ensuring detailed communications with customer(s)
• Produce and deliver well-written and legible reports in a timely manner
• Execute all quality procedures, safety procedures, and any statutory procedures at the site
• Attend and participate in meetings with the KNAPP and Customer Leadership, to discuss ongoing activities and provide progress as applicable
• Alternately, provide required information to the Resident Business Manager
• Provide specialized maintenance service support for the customer’s installed system
• Using established tools, systems and procedures, ensure that all parts usage is logged accurately on a daily basis
• Provide proper care and maintenance of the tools and equipment supplied
• Ensure that all time sheets and documents are accurate and legible, with all necessary reference information
• To be presented on biweekly basis, for approval
• Complete reactive repairs diligently within a timely manner
• Interact with On-Site Management, keeping them informed of repair and maintenance progress while addressing their concerns in a professional manner
• Provide hands-on ownership of issues to achieve a timely resolution
• Interpret and work with electrical and pneumatic circuit diagrams
• Utilize appropriate health & safety considerations and be able to perform risk assessments for maintenance tasks
• Demonstrate proficient mechanical aptitude including, but not limited to, reading assembly drawings
• Follow set-up instructions, assembly drawings, and check lists
• Attention to detail and exceptional follow-up skills
• Provide excellent communication and customer service to both internal and external customers

Working Conditions and Environment

• Ability to work 12 hour shifts on weekdays and weekends
• Authorization to work in the U.S. required
• Occasional travel required (must have a valid passport or the ability to obtain passport)
• Professional office etiquette is required at all times
• Physical requirements may include: Sitting, squatting, walking, reaching out to arm’s length, reaching overhead, lifting between 50-100 pounds, reading and writing in English