Shift Coordinator - The Cocoa Beanery

Join the team at Hershey Lodge, an award-winning resort best known for being warm, welcoming, and distinctly Hershey. Offering 665 guest rooms and 100,000 square feet of function space, Hershey Lodge provides convenience and comfort for families and guests of all ages. Enjoy sweet hospitality and iconic chocolate details around every corner.

About the role

The Hershey Lodge Shift Coordinator will report to the Assistant Manager in the Cocoa Beanery. As a Full-Time Team Member, you will enjoy perks like FREE admission to Hersheypark, discounts, and more as soon as you receive your Employee ID.

Responsibilities

• Proactively monitor and support guest service and hospitality standards.
• Lead food and beverage training within the outlet, including regular reviews and updates to training procedures.
• Monitor trained skills consistently.
• Understand all F&B items offered: ingredients, allergens, methods of preparation, and proper service.
• Order and maintain par levels of product inventory. Adjust par to forecast as needed.
• Ensure proper cash control procedures are followed daily.
• Maintain all safety, health, and sanitation standards.
• Ensure the work and service areas are clean and organized; report and follow up on maintenance needs using interdepartmental communication and the work order system.
• Cross-train and support other F&B outlets.
• Control wage and supply costs within budget, adjusting to forecast as needed.
• Develop and maintain inventory control measures.
• Assist outlet manager in interviewing potential applicants.
• Assist outlet manager in forecasting business, scheduling staff, and preparing weekly payroll.
• Perform other duties as assigned.

Requirements

• Minimum of 1 year of related experience.
• Minimum of 1 year of supervisory experience.
• Skilled in the use of Microsoft Office applications, including Excel and Word.
• 18 years of age or older.
• Completion of high school or GED.
• Post-employment: ServSafe & RAMP certification.

Skills

• Night Audit or hotel accounting experience preferred but not necessary.
• Must be able to communicate well with both guests and employees.
• Must be able to work independently and make decisions independently.
• Familiarity with computerized front office systems, policies, and procedures preferred.
• Must present a professional image appropriate to the Hershey Lodge standards.

Job Demands

While performing the duties of this job, the employee is required to:

• Reaching Forward: Frequent (34-66%)
• Climbing Stairs: Occasional (<33%) (up to a maximum height)
• Lifting: Occasional (<33%) (up to 35 lbs maximum weight)
• Reaching Overhead: Occasional (<33%)
• Finger Dexterity: Occasional (<33%)
• Hand/Eye Coordination: Occasional (<33%)
• Stooping: Occasional (<33%)
• Bending: Frequent (34-66%)
• Sitting: Occasional (<33%)
• Standing: Constant (>67%)
• Walking: Constant (>67%)

This job requires:

• A good sense of vision (either corrected or uncorrected).
• Visual ability to operate moving equipment such as a car, truck, or golf carts.
• Visual ability to perform detailed work at close distances (computer screens, accounting ledgers, using measurement devices).
• Regular verbal communication of detailed information to others either by phone or in person.
• Ability to speak and read the English language.

Benefits

• Medical, Dental, and Vision coverage beginning the first day of the next month after hire.
• 401K Contribution.
• Paid time off.
• FREE admission to Hersheypark.
• Discounts on Hershey products and services.