Shift Coordinator

About the role

HAMILTON FAMILIES is a leading service provider to homeless families in the San Francisco Bay Area. Founded in 1985, we operate programs across five sites in San Francisco, and partner with various organizations including the Giants, Google, Salesforce, Twitter, Airbnb, and more. For more information, visit www.hamiltonfamilies.org.

Program and Position Overview

The SHUTTLE COORDINATOR position is part of the Shelter Program in the Tenderloin, which provides emergency beds and private rooms for families in need. The coordinator works closely with 12-14 Residential Counselors to manage operations 24/7.

Responsibilities

• Crisis intervention and emergency responses for residential staff.
• Supervise residential staff in compliance with applicable law and organizational policies.
• Schedule and coordinate residential staff for overnight shifts.
• Coordinate with other supervisors for adequate staff coverage.
• Orient, train, coach, motivate, and evaluate staff according to the Collective Bargaining Agreement.
• Conduct performance appraisals, support staff development, and ensure discipline and corrective action.
• Maintain health and safety standards for the shelter and kitchen.
• Coordinate daily functions of residential staff, including light maintenance and upkeep.
• Ensure accurate resident information and data management.
• Coordinate with Family Services Manager for room cleaning and maintenance.
• Order supplies for the shelter.
• Attend regular staff meetings and facilitate.
• Other duties as assigned.

Qualifications, Skills And Abilities

• Bachelor’s degree in social welfare, counseling, hospitality, or related field preferred.
• At least two years of proven supervisory experience, preferably with union-represented employees.
• Experience with mental health, substance abuse, domestic violence, and HIV/AIDS issues.
• Two years of experience managing a 24/7 human services program.
• Working knowledge of employment laws and regulations.
• Able to maintain a flexible schedule and work evenings, weekends, and overnight shifts.
• CPR and First Aid certification required within six months of hire.
• Essential job functions include using a telephone, working at a computer, sitting, standing, reaching, bending, lifting up to 40 pounds, walking up and down stairs, and maintaining a quality work environment.
• Criminal background check, fingerprint imaging, and TB clearance required post-offer.