Shift Coordinator - Afternoon and Overnight Shifts

About the role

The Shift Coordinator assists the House Supervisor in performing administrative and supervisory functions for the Journey of Hope (UC-Unaccompanied Children) Shelter Program. Functioning as a shift leader, the Shift Coordinator is responsible for ensuring adequate staffing in accordance with regulatory requirements and for developing and implementing daily programming that promotes a secure, safe, healthy, trauma-informed environment for the children in care. The Shift Coordinator serves as a mentor for new Youth Care Workers (YCW) and assists with training as needed. Participation in the 24-hour on-call rotation may be required; the Shift Coordinator may also serve as direct care staff in the event of insufficient coverage.

Responsibilities

• Assign daily shift tasks for YCWs and monitor schedules to ensure adequate staffing coverage
• Plan and implement daily program activities for the children in compliance with program contracts and cooperative agreements
• Coordinate with various program departments to facilitate transportation arrangements for admissions and discharges, off-campus appointments, and field trips
• Assist with staff orientation and training of YCWs
• Provide guidance and feedback to YCWs, demonstrating an ability to give and follow through with directions that result in effective solutions
• Participate in and assist with facilitating weekly house and community meetings
• Demonstrate high emotional intelligence and good critical thinking skills to manage crisis situations calmly and appropriately
• Role model behavior that demonstrates dignity and respect for others and complies with Code of Conduct standards
• Adhere to internal and external reporting guidelines for incidents
• Complete administrative tasks as assigned by the House Supervisor, including preparation and completion of house and client documentation
• Provide ongoing communication of concerns arising during shift through verbal and written communication
• Assign 1:1 coverage, ensure safety plans are being adhered to, and conduct sharps checks on rooms as needed
• Update case management and clinical reports to ensure accurate census is captured in house documentation
• Facilitate minor intake and discharge processes
• Support the safety and wellbeing of children by following program policies and procedures regarding administration of medication, responding to injuries/accidents according to CPR/First Aid guidelines, and adhering to medical instructions provided by the medical team
• Maintain a clean, safe, and secure living environment for the children in care by adhering to program policies and procedures regarding facility standards (key policy; proper storage of documentation, medication, and dangerous items; report and remove hazards, safety concerns, and malfunctions promptly; inspect, report, and eliminate contraband)
• Participate in all required agency and regulatory training within the expected time frame
• Work collaboratively with staff, children, families, service providers, and others
• Promptly report civil or criminal convictions, charges, arrests, investigations, or adjudications that may arise since the staff member’s last background investigation, including but not limited to sexual abuse in specified facilities or convictions related to sexual activity without consent

Requirements

• Associate or Bachelor’s degree required
• At least one year working with children required
• Experience working in a residential setting or human services field preferred
• 1–3 years of direct service experience required
• Supervision experience preferred
• Must have Act 33/34 and FBI clearances and a valid PA driver’s license
• Must be at least 21 years of age
• Ability to remain calm and composed under stress
• Ability to safely and successfully perform essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards
• Bilingual preferred