Sherman Oaks Service Team Member

SHINE

Service – Our foundation is care for the guest and team experience.
Hospitality – We treat others with respect and dignity. All are welcome.
Intentional – No detail is too small and nothing happens by accident.
Nurturing – We value learning and curiosity through training and innovation.
Excellence – We hold ourselves to the highest standards in safety and service.

PAY

$24–$28/ hr with tip share
Base rate $18.75/hr (projected minimum wage)

Schedule

Free delicious meals every shift
Affordable benefits
100% company-paid life insurance
Employee assistance program
Advancement opportunities available
Slip-resistant shoe program
We play an active role in our communities
We value transparent communication
We lead with compassion

Core Skills & Responsibilities

• Guest Focus: Build guest relationships and deliver hospitality-centric solutions.
  Welcome guests, execute service roles (front door, beverage, expo, runner, busser, packer) with care and kindness.
  Be an expert of the menu to guide guest experience, ensure order accuracy and communicate allergies.
  Provide hospitality that is outgoing, motivated and engaged until the moment they depart.
• Action Oriented: Take on new opportunities and challenges with a sense of urgency, high energy and enthusiasm.
  Manage time efficiently by taking initiative to fulfill job duties and/or checklists, find opportunities to engage in hospitality or complete other tasks assigned by the leader of the shift.
• Resilient: Rebound from setbacks when faced with difficult situations.
  Calmly identify and troubleshoot issues that occur during the shift to ensure efficient operations.
  Constantly communicate with honesty, integrity and transparency.
• Collaborative: Build partnerships and work collaboratively to meet shared objectives.
  Work closely with team to support each other through daily tasks, promote teamwork and assist with training.
• Standards: Follow all HomeState standards, sanitation guidelines, policies or procedures to ensure that you are serving guests the highest quality, delivering caring hospitality, and that you are embodying the HomeState mission and core values.
  Ensure storefront, service, bathroom and kitchen areas are clean, organized and appealing to guests.
• Ambassador: Maintain regular, predictable attendance, which includes attendance at all scheduled shifts, training and meetings.
  Take pride in your work each day to make things a little better than they were yesterday.

Requirements

• Professional Requirements: 1-2 years in the restaurant industry with guest facing roles preferred.
  Personable and enjoys working with people and a diverse team.
  Availability to work weekends, day shifts and evening shifts.
  Passion for food & hospitality.
  Valid Food Handlers Certification Card (or be able to take a company provided course within 30 days of hire).
• Physical Requirements: Ability to remain in a stationary position for long periods of time (6 or more hours per shift, excluding break times).
  Ability to lift, push, pull, or carry up to 40 pounds (examples include beverage cambros, ice buckets, tray of food & drinks, and taking out the trash).
  Ability to frequently bend and reach overhead (examples include stocking to-go supplies and dusting retail shelves).
  Ability to recognize, perceive, communicate and/or comprehend directions and spatial cues as expected in a restaurant (examples include“behind” and “corner”).
  Must possess dexterity to to reach for, grasp and manipulate objects (examples include mopping, scooping ics, using a stapler or squeeze bottle).
  Ability to regularly move around the restaurant from guests areas to kitchen areas while carrying items (such as beverage racks and food trays).
  Must be able to work in a constant state of alertness and safe manner.
  May be required to occasionally work in outdoor weather conditions or fluctuating temperatures (such as in the patio dining areas).