Sheraton Minneapolis Downtown - Concierge

About the role

As the go-to host for a standout stay, you’ll provide warm welcomes, lively conversations, and instant solutions from arrival to departure. Share insider tips on the city’s best spots and local events, ensuring every guest feels at home. With a smile and a can-do spirit, you’ll also support Sales, Front Office, and Bellman/Van teams as needed.

Responsibilities

• Greet guests warmly, make them feel at home, and share recommendations about the coffee shop and local area for a memorable visit.
• Maintain a polished appearance by following uniform and grooming guidelines while meeting brand and safety standards.
• Support daily operations, assist in hiring and training team members, and inspire excellent service and teamwork.
• Quickly handle guest questions and requests, arrange special needs, and stay informed on shop functions and events.
• Oversee coffee shop operations, manage transactions, maintain inventory and cleanliness, and assist the team as needed.

Requirements

• High school diploma or equivalent required; relevant college coursework is a plus.
• Hotel or related experience preferred.
• Strong communication, problem-solving, and decision-making skills.
• Ability to handle high-pressure situations with composure and objectivity.
• Comfortable with financial data and basic math.

Benefits

After an initial waiting period, full-time employees are eligible for a competitive benefits package that includes:

• Daily Pay (ask your Recruiter for details).
• Medical, Dental, and Vision Coverage.
• Short-Term and Long-Term Disability Income.
• Term Life and AD&D Insurance.
• Paid Time Off.
• Employee Assistance Program.
• 401k Retirement Plan.

About the property

Upscale comfort and unparalleled convenience await at Sheraton Minneapolis Downtown. Located in the heart of downtown Minneapolis, the hotel provides effortless access to top attractions, dining, and entertainment. Popular destinations like The Minneapolis Convention Center, U.S. Bank Stadium, Target Field, and Nicollet Mall are just moments away.

Modern rooms feature luxury bedding, spacious workstations, and flat-screen TVs, offering a soothing retreat after a busy day. Enjoy delicious local flavors at the onsite restaurant, take a refreshing dip in the indoor pool, or maintain your workout routine at the 24-hour fitness center. For business or social events, state-of-the-art venues equipped with modern technology and supported by dedicated staff ensure success.