Sheraton Grand Nashville - Banquets Captain

About the role

Join Our Team as a Banquets Captain! Step into the spotlight and let your leadership dazzle! As our Banquets Captain, you’ll be the maestro orchestrating every detail—from the first sparkling setup to the final, flawless farewell. You’ll rally your team, keep service seamless, and make every event an unforgettable celebration. If you thrive where energy is high and every moment is a chance to wow guests, get ready—this is your stage to shine and create magical memories!

Responsibilities

• Lead the charge in setting up, servicing, and breaking down epic banquet events, ensuring every detail matches the Banquet Event Orders.
• Keep the team looking sharp and working smart, upholding top‑notch standards in appearance, service, and safety; serve as go‑to for policy and liquor law know‑how.
• Rally the crew, assign tasks, run pre‑event huddles, and help train new recruits.
• Bridge the gap between Sales, Catering, and guests, solving problems and complaints while keeping accidents at bay.
• Juggle schedules, crunch wage reports, keep inventory in check, oversee beverage service, and handle checks, paperwork, and cash with finesse.
• Lend a hand with A/V, attend meetings, help out wherever needed, manage “Lost and Found,” and keep sensitive areas secure, representing the company with integrity and flair.

Requirements

• Minimum of 1 year progressive experience in a hotel or related field.
• High school diploma or equivalent required; college coursework in hospitality or a related field is a plus.
• Previous supervisory experience preferred.
• Alcohol Awareness Certification (must comply with state regulations).
• Excellent communication, decision‑making, and problem‑solving abilities.
• Ability to work effectively under pressure and demonstrate initiative.
• Strong proficiency in financial tasks and arithmetic.

Benefits

• After an initial waiting period, full‑time hires are eligible for a competitive benefits package.
• Daily Pay (ask recruiter for details).
• Medical, Dental, and Vision Coverage.
• Short‑Term and Long‑Term Disability Income.
• Term Life and AD&D Insurance.
• Paid Time Off.
• Employee Assistance Program.
• 401k Retirement Plan.
• Free parking and employee meals in the breakroom.