Shelter Staff / Family Advocate

The Pete Andersen FUSION Family Center (PA-FFC) is located at 1505 S. 328th Street, Federal Way, WA 98003.

About the role

This is a day shift position, four 10-hour shifts per week, 8AM to 6PM. The Shelter Staff / Family Advocate is responsible for general shelter oversight, client screenings, housekeeping of common areas, family unit turnovers, and a variety of record-keeping and interpersonal tasks. This role adheres to all State and Federal mandates regarding shelter care and facilitates the safe operation of the shelter.

Responsibilities

• Provide relevant, consistent documentation regarding resident updates, status, and concerns during shifts to support communication and care coordination between management, staff, and shift changes.
• Perform client screenings with all required documentation and coordinate with the Program Manager to successfully onboard new families.
• Maintain cleanliness of shelter common areas including shared office space, great room, staff restrooms, staff kitchen, and commercial laundry area.
• Conduct family unit turnovers, including storage of items left behind, cleaning restrooms and family units, washing linens, making beds, and preparing rooms for incoming families.
• Perform laundry duties as outlined by schedule.
• Maintain a consistently safe, clean, and orderly operation.
• Ensure no unregistered people are on the shelter premises; collaborate with the security team to ensure safety and security of all clients, staff, and property.
• Report any concerns or problems to the Program Manager and document activities in the daily log, including events, activities, and information helpful to the next shift.
• Contact the Program Manager in case of emergency or critical incidents such as fire evacuation, police intervention, 911/EMS, mental health, medical emergency, or when residents appear to be under the influence, and complete a written Incident Report.
• Model respect and compassion to all clients, staff, and volunteers, providing a proactive approach to problem-solving.
• Perform monthly Fire and Safety Drills (alternating months) and provide documentation of completion.
• Perform other duties as assigned.

Qualifications

• High School graduate or equivalent with experience or interest in working with families experiencing homelessness.
• Bilingual (Spanish) a plus.
• Understands and adheres to state and federal confidentiality regulations, including HIPAA.
• Models "service to others," professionalism, respect, emotional maturity, compassion, and patience toward all peers, staff, volunteers, and clients.
• Supports a work culture of inclusivity and cultural diversity.
• Ability to cope well in a sometimes-stressful environment without internalizing perceived crises of others.
• Good communication and literacy skills, including the ability to gather, document, and report information clearly and share effectively about FUSION and its programs.
• Good computer, data entry, and communication skills, including the ability to collect, enter, and report information correctly using tools such as Apricot, Microsoft Office, and Teams.
• Must sign an oath of confidentiality covering all staff, volunteers, and guests.
• Must have a personal self-care routine that contributes to a professional and healthy work culture, supporting compassion, accountability, open communication, and respect.

Benefits

At FUSION, you’ll have the opportunity to make a tangible difference in the lives of families experiencing homelessness. By joining the team, you’ll contribute your expertise to an organization that values impact, community empowerment, and innovation. You’ll be part of a workplace dedicated to providing housing, support services, and resources to those who need them most.

Schedule

Four 10-hour shifts per week, 8AM to 6PM.