Shelter Program Assistant (Part-Time)

This role involves providing trauma-informed, survivor-centered support to domestic violence survivors through direct services and hotline assistance. Responsibilities include handling crisis calls, safety planning, referrals, and emotional support; conducting shelter intakes and orientations; coordinating case management and advocacy services; and maintaining participant data with confidentiality. Additional duties encompass organizing shelter operations, inventory management, facilitating group sessions, and participating in team meetings and trainings. The role requires strong communication, crisis de-escalation skills, cultural humility, and the ability to work flexible hours, including nights, weekends, and holidays. Qualifications include a high school diploma or GED, prior experience in crisis support or related fields, and knowledge of local resources and victim rights. Bilingual skills, a valid driver’s license, and the ability to pass background screening are preferred. Core competencies involve professionalism, reliability, teamwork, and problem-solving. Training includes onboarding, ongoing education, and knowledge of domestic violence statutes and victim services. Work environment is fast-paced, involving inside and outside activities, with potential exposure to secondary trauma, requiring physical activity and the ability to lift up to 25 pounds.