Shelter Generalist: Men's Shelter - Swing Shift

About the Role

Are you looking for a position where you can provide a safe and hospitable environment for our neighbors who are currently unhoused? Tacoma Rescue Mission (TRM) is seeking a Shelter Generalist for our Men's Shelter to be on a team that carries out our mission. At TRM, we believe that people are our greatest asset, and we are committed to attracting, developing, and retaining a diverse and talented workforce. Our inclusive and collaborative work environment centers families and fosters creativity, excellence, and professional growth.

The Tacoma Rescue Mission (TRM) is a faith‑based nonprofit organization whose mission is to support all people—including clients, volunteers, community partners, and staff—to become their best. We provide emergency services such as shelter and meals to neighbors experiencing homelessness, supportive housing, and addiction recovery programs that promote self‑sufficiency, sustainable transformation, and stability. We share our Christian faith within a loving and inclusive community and have served Pierce County for over 100 years.

Responsibilities

• Greets all guests, residents, volunteers, donors, and team members warmly, creating a welcoming environment that fosters healthy relationships.
• Connects and engages with residents, completing intake procedures and all necessary assessments, providing them with and referring them to resources.
• Oversees all shelter endeavors, ensuring rules and shelter protocol are being followed and all shelter residents are comfortable and safe.
• Fulfills all reasonable requests from residents, ensuring their comfort and satisfaction.
• Completes walkthroughs of the shelter and campus at least every two hours, certifying the shelter property and all its inhabitants are safe.
• Continually researches, gathers, and gains knowledge of community services and resources to assist shelter residents and guests.
• Answers incoming telephone calls, assisting callers as needed and routing them to the relevant parties.
• Receives donations on behalf of TRM and provides donors with receipts as requested.
• Performs general cleaning tasks, including daily laundry, emptying trash, sweeping, mopping, vacuuming, wiping down and sanitizing hard surfaces, etc.
• Enters resident data into internal data systems daily.
• Records daily happenings into the Shelter Generalist Shift Log, keeping all team members up to date on occurrences, potential hazards, requests met, etc.
• Collects shelter supplies, organizes, stocks, and maintains inventory, informing management of needed items.
• Completes incident reports and work requests as needed and informs management.
• Performs turnover of resident quarters (unit/bed), cleaning and sanitizing the area and doing all necessary laundry.
• Performs regularly scheduled unit/dorm checks.
• Maintains resident confidentiality, properly storing and disposing documents per TRM standard.
• Administers urinalysis and breathalyzer tests for shelter guests as needed.
• Embodies the values that form our culture to meet the organization’s mission of sharing God’s love, hope, and support with our neighbors in need to uplift communities.
• Performs other duties as assigned to support others and ensure an efficient and effective work environment.

Requirements

• Experience working with or serving alongside marginalized communities.
• Basic operating knowledge of office equipment, computers, and Microsoft Office Suites.
• Effective de‑escalation skills.
• Ability to work in and effectively respond to a fast‑paced, high‑stress environment.
• Capacity to accomplish multiple tasks within a short time.
• Skilled in clear and effective written, verbal, and electronic communication.
• Ability to establish and maintain effective working relationships and foster teamwork in a diverse environment using thoughtful interactions and communication.

Physical Requirements

• Stationary position 50% of the time.
• Occasionally moves about inside the office to access file cabinets, office machinery, etc., and responds to urgent situations.
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
• Communicates information and ideas so others will understand; exchanges accurate information in these situations.
• Observes details at close range (within a few feet of the observer).
• Frequently moves boxes weighing up to 25 pounds across the office for various needs.
• Wears proper PPE (personal protective equipment) when necessary for exposure control.

Schedule

Swing Shift Sunday‑Thursday 1:30 PM – 9:30 PM. Off Friday & Saturday. Primary location of work: Downtown Campus, 425 S. Tacoma Way, Tacoma, WA 98402.

Benefits

• Medical and Dental Packages at No or Little Cost to Employees
• 12 Paid Holidays, Plus a Bonus Day
• Four Weeks’ Vacation Accrued Annually
• 10 Hours of Sick Leave Accrued Monthly
• Participation in 403(b) Retirement Plan with Employer Match
• Employee Assistance Program

Pay

Hiring Salary Range: $20.12 – $22.11 per hour.
Full Salary Range: $20.12 – $24.32 per hour.