Shelby Tour Guide / Store Associate – Part Time

Description

Hours/Week: Part Time up to 29 Hrs
Scheduled Hours: Hours vary Sunday through Saturday, to include: a 30-minute unpaid Meal Break after 6 hours of work and two paid 15-minute breaks for every four hours of work.
FLSA Status: Non-Exempt

Job Purpose

Responsible for leading the guided Tours; directing, educating, and entertaining visitors of the Shelby Heritage Center. When there are not any scheduled tours; assist Store with tasks at hand: prepping/stocking merchandise, keeping store fully stocked, clean, making tour bags, etc.

Essential Job Functions

• Lead the scheduled tours at the Heritage Center.
• Greet customers in a friendly manner
• Evaluate information to determine compliance with standards
• Organize, plan, and prioritize work
• Establish and maintain interpersonal relationships
• Document and record information
• Communicate with supervisors, peers, or subordinates
• Communicate with persons outside organization
• Think creatively
• Update and use relevant knowledge
• Perform administrative activities
• Identify objects, actions, and events
• Interpret the meaning of information for others
• Process information
• Monitor processes
• Make decisions and solve problems
• Get information
• Interact with computers
• Schedule work and activities
• Perform for or work directly with the public
• File or retrieve paper documents and related materials
• Compile numerical or statistical data
• Prepare reports and certificates for vehicle leaving our facility as completed
• Process outgoing mail
• Comply with company policies and/or regulations
• Use computers to enter, access or retrieve data
• Prepare reports for management upon request
• Aid with coordination of activities if requested
• Restock and maintain office forms
• Attend company meetings
• Maintain customer records, reports, or files
• Write business correspondence
• Answer customer or public inquiries
• Use word processing or desktop publishing software
• Maintain records management systems
• Use oral or written communication techniques

  Work Activities

  • Assisting others
  • Evaluating information to determine compliance with standards
  • Organizing, planning, and prioritizing work
  • Establishing and maintaining interpersonal relationships
  • Documenting/recording information
  • Communicating with supervisors, peers, or subordinates
  • Communicating with persons outside organization
  • Thinking creatively
  • Updating and using relevant knowledge
  • Performing administrative activities
  • Identifying objects, actions, and events
  • Interpreting the meaning of information for others
  • Processing information
  • Making decisions and solving problems
  • Getting information
  • Interacting with computers
  • Scheduling work and activities
  • Performing for or working directly with the public
  • Filing or retrieving paper documents and related materials
  • Compiling numerical or statistical data
  • Preparing reports for management upon request
  • Aiding with coordination of activities if requested
  • Restocking and maintaining office forms
  • Attending company meetings
  • Maintaining customer records, reports, or files
  • Writing business correspondence
  • Answering customer or public inquiries
  • Using word processing or desktop publishing software
  • Maintaining records management systems
  • Using oral or written communication techniques

    Work Environment

    Requires working indoors outdoors, exposure to sounds and noise levels that may be distracting or uncomfortable when working indoors and may incur exposure to extreme heat weather conditions when in the shop area. May also be exposed to noise, vibration, dust, exhaust fumes, paint and other hazardous and non-hazardous materials when in the shop area.

    Qualifications

    • Three or more years of similar experience
    • High School/G.E.D. Work experience may be considered in lieu of a college degree
    • Ability to pass a Pre-Employment, Random or Reasonable Suspicion Drug Screen(s)
    • Ability to pass a Pre-Employment Background Check

    Skills

    • Active learning
    • Active listening and critical thinking to include public speaking
    • Cordination
    • Instructing
    • Negotiation
    • Persuasion
    • Service orientation
    • Social perceptiveness
    • Time management
    • Desktop Computer Skills: Internet and Email
    • Customer and personal service
    • English language
    • Historical and current knowledge of key vehicles and events of Shelby American Inc.
    • Tools: Calculators, desktop computers, scanners, copiers, fax and phone systems
    • Technology: Proficient in Microsoft Office Suite; Word and Excel