SHC Case Manager

About the role

The Case Manager/Student Services Professional III provides case management services to students/patients experiencing varying degrees of psychological and medical need for referral to outside services. They work closely with Student Health Center (SHC), mental health/faculty counselors (CAPS) and medical providers to coordinate students' transition to these services and support them in finding other resources.

Responsibilities

• Provides case management services to students/patients experiencing varying degrees of psychological and medical need for referral to outside services.
• Works closely with Student Health Center (SHC), mental health/faculty counselors (CAPS) and medical providers to coordinate students' transition to these services and support them in finding other resources.
• Guides students in individual and group settings using basic counseling techniques and addresses career, academic, learning, campus life and related issues.
• Develops and maintains a comprehensive list of outside health-related resources for students, documents referrals and tracks their effectiveness, provides pertinent student/patient education, and strives to assure the continuity of quality health care.
• Recognizes specific program needs and develops approaches for possible implementation to meet these needs.
• Collaborates with the Dean of Students’ Office to ensure appropriate referral to any required on and/or off-campus resources and support.

Requirements

• Equivalent to graduation from an accredited four-year college or university in a related field, including or supplemented by upper division or graduate course work in counseling techniques, interviewing, and conflict resolution where such are job-related.
• Three years of progressively responsible professional student services work experience. One year in the program area to which assigned may be preferred but is not required.
• A master’s degree in counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience.
• A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling.
• Thorough knowledge of the principles of individual and group behavior.
• General knowledge of the principles, practices and trends of the Student Services field as well as general knowledge of the policies, procedures and practices of the program area to which assigned; general knowledge of individual counseling techniques; general knowledge, or the ability to rapidly acquire such knowledge, of the organizational procedures and activities of the specific campus to which the position is assigned.
• Working knowledge of student services programs outside the program to which immediately assigned.

Qualifications

• Excellent interpersonal communication skills for providing direct services to students/patients and for cultivating effective relationships with nearby off-campus medical and mental health resources.
• Ability to analyze complex situations accurately and adopt effective courses of action; advise students individually and in groups on complex student related matters; determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions of an argumentative or sensitive nature; interpret and evaluate descriptions and explanations of problems brought forward by individuals or student organizations, analyze and define the problem, draw valid conclusions and project consequences of various alternative courses of action; carry out a variety of professionally complex assignments without detailed instructions; and establish and maintain cooperative working relationships with a variety of individuals.
• A demonstrated interest and/or ability in working in a multicultural/multiethnic environment.

Skills

• Excellent customer service/customer care skills.
• Ability to triage students/patients to determine the level of service needed.

Benefits

N/A

Pay

$5,540 - $7,893/Monthly (Budgeted Hiring Salary Range $5,540-$6,500/Monthly)

Schedule

Full-Time, Monday-Thursday 8:30 a.m. to 6:00 p.m., Every other Friday, 8:30 a.m. to 5:00 p.m.; Exempt classification.