SHAWOOD Concierge

About Us

The Sekisui House U.S. team is a proud builder of the SHAWOOD, Richmond American, Woodside, Holt, Hubble, and Chesmar brands. We take great pride in being a member of Sekisui House, a global leader in homebuilding with over 60 years of experience and more than 2.6 million homes built. Our mission is to create safe, secure, stylish, and comfortable homes that adapt to the changing needs of today's homebuyers. We foster a company culture that promotes professionalism, teamwork, health & wellness, and work-life balance.

About the Role

This position supports the SHAWOOD customer experience by welcoming visitors, maintaining an elevated presentation environment, and assisting with early customer engagement. As the first point of contact for prospective buyers, you will ensure a warm, professional, and brand-aligned introduction to the community. This role works under direct supervision to assist with visitor interactions, scheduling, and day-to-day administrative support, contributing to a seamless and memorable SHAWOOD brand experience.

Responsibilities

• Greet prospective buyers and visitors, providing a warm, professional, and brand-consistent first impression.
• Assist with early-stage prospect engagement by collecting visitor information and coordinating appointments or tours as directed.
• Maintain the presentation quality of the model home, sales environment, and SHAWOOD experience spaces.
• Support community events, marketing activities, and realtor engagements by preparing materials and assisting with setup.
• Provide basic information to visitors by referencing available resources and escalating detailed questions to the appropriate team member.
• Enter visitor and prospect information into CRM or tracking tools with accuracy and timeliness.
• Assist with daily administrative tasks that support community operations and guest experience.
• Participate in ongoing training to build foundational knowledge of SHAWOOD product features, design philosophy, and customer engagement practices.

Requirements

• Real Estate License required.
• Bachelor’s degree OR an equivalent combination of education and experience.
• Up to 1 year of relevant professional experience.
• Basic exposure to customer service, hospitality, or administrative support.

Preferred Qualifications

• Experience in premium service, hospitality, luxury retail, or guest-facing environments.
• Familiarity with CRM platforms or customer-tracking tools.
• Interest in design, architecture, or high-quality craftsmanship concepts.

Skills & Competencies

• Strong interpersonal and customer-service skills.
• Ability to create a welcoming, professional visitor experience.
• Basic organizational and time-management capabilities.
• Skill in maintaining accurate information in tracking tools or systems.
• Ability to learn and follow established processes with direct supervision.
• Professional presentation and communication skills.
• Attention to detail with an understanding of brand consistency.
• Adaptability to shifting visitor traffic and community needs.
• Willingness to learn SHAWOOD product features and design elements.
• Team-oriented mindset with a focus on supporting community and brand goals.

Working Conditions

• Work is performed in model homes, premium presentation environments, community sales centers, and general office settings.
• Regular movement throughout homesites and design spaces may be required.
• Weekend and variable scheduling aligned with customer traffic is expected.
• Minimal travel may be required for events or training sessions.

Physical Requirements

• Ability to walk through model homes, community spaces, and presentation areas.
• Ability to sit or stand for extended periods while greeting and assisting visitors.
• Ability to lift and carry light materials such as brochures or event items.
• Ability to operate standard office and communication tools.
• Ability to work across indoor and outdoor environments as needed.

Pay

Base Salary: $80,000

FLSA Status: Non-Exempt

Bonus: Discretionary Bonus of up to $24,000 paid quarterly

Benefits

• Health & Wellness: Comprehensive coverage includes medical, dental, and vision insurance options, as well as Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
• Financial Future: Access a 401(k) retirement savings plan.
• Time Off: Vacation, sick leave, paid holidays, and other leave types (bereavement, jury duty, FMLA, military leave).
• Insurance & Protection: Company-provided life insurance, accidental death and dismemberment (AD&D) insurance, and short- and long-term disability coverage. An employee assistance program (EAP) is also available.
• Exclusive Perks & Discounts:
  • Homeownership & Financing: Exclusive home purchase and financing discounts.
  • Pet Insurance: Discounted group pet insurance rates.