Sharkee's Team Member - Sharkee's Bar & Grill, Holland

About the role

Sharkee's is a fast-paced, high-energy workplace, with endless opportunities for skill development and advancement. Join the best team in the Food and Beverage and Hospitality Industries!

Responsibilities

• Greet all guests in a friendly, positive manner.
• Inspect dining area prior to opening (wipe tables, clean window sills, clean table bases, wipe chairs, clean and fill salt & pepper shakers, clean floor).
• Obtain orders from guests ensuring accuracy while following Sharkee’s steps of service.
• Ensure all guests requesting alcohol have proper ID and are over 21 years of age.
• Adhere to all MLCC regulations and abide by TIPS training standards for responsibly serving alcohol.
• Verify accuracy of the bill and present to the guest.
• Handle all cash and credit card charges as prescribed by standard operating procedures.
• Advise Restaurant Lead of any complaints as soon as possible, but also follow the One More Step guidelines by taking charge of the issue and offering solutions.
• Complete assigned shift duties.
• Bus tables, run food, ensure guest satisfaction, and help all other areas when needed, not limited to assisting cooks, cleaning, portioning, prep work, or any other duties required.
• Complete closing checklist.
• Exhibit regular and recurrent attendance records.
• Follow all Suburban Inns Processes.
• Other duties as requested by management.

Requirements

• Minimum Knowledge: Requires ability to interpret / extract information and / or perform arithmetic functions. May require typing, basic computer knowledge, record keeping, or word processing. Good communication skills.
• Formal Education and Job-Related Experience: None.
• Licenses, Training, and/or Certifications Required: TIPS Certification (will be completed upon hire).
• Work Schedule: Work regularly requires or varies between day, evening, night, holiday, and/or weekend assignments. Schedule varies according to business demands and needs.
• Required Travel: Position does not require travel to other Suburban Inns properties or client locations. Work is completed on the property.

Benefits

• Employee and Friends & Family hotel and restaurant discounts.
• Earned Paid Time Off for ALL Team Members.
• Insurance (health, vision, dental, life) for full time Team Members.
• Flexible schedules.
• Holiday Pay.
• 8 hours of paid volunteer time per year.
• Advancement opportunities.
• Mot monetary recognition program.
• Mot monetary referral program.
• 100% paid maternity/paternity or adoption leave for those who qualify for FMLA.
• Employee Assistance Program (EAP) through Pine Rest (3 free counseling visits, online library, and access to legal, financial and elder care consultations).