SharePoint Intranet Developer

Essential Functions & Responsibilities

• Intranet Architecture, Design & Development:

  • Designs, builds, and maintains the credit union’s SharePoint Online intranet, including site architecture, navigation, page templates, and content layouts.
  • Creates and maintains modern SharePoint pages and components (web parts, news posts, hubs) that follow credit union branding, style, and accessibility standards.
  • Develops and configures intranet solutions using out-of-the-box SharePoint capabilities, Microsoft 365 features, and low-code tools (e.g., Power Automate, Power Apps).
  • Implements and supports content types, metadata, document libraries, and taxonomy to improve search, findability, and information governance.

• Business Collaboration & Content Support:

  • Collaborates with business stakeholders to gather requirements and translates them into user-friendly SharePoint sites, pages, lists, libraries, and workflows.
  • Partners with Communications/HR to support internal communications, news, announcements, employee resources, and corporate content areas.
  • Assists with content migration projects, including planning, mapping, cleanup, and execution from legacy platforms or file shares into SharePoint Online.

• Automation, Workflows & Integration:

  • Develops and supports workflows and automation (primarily in Power Automate) to streamline internal processes such as requests, approvals, onboarding, and documentation updates.
  • Integrates SharePoint with Microsoft 365 tools (Teams, OneDrive, Viva, Power Platform) to create a cohesive digital workplace experience.

• Security, Permissions & Governance:

  • Configures permissions and security for SharePoint sites and content, ensuring least-privilege access and alignment with Information Security and compliance policies.
  • Participates in the development and enforcement of SharePoint and intranet governance, including site provisioning standards, content lifecycle, and archiving.

• Support, Troubleshooting & Operations:

  • Provides Tier 2/3 support for SharePoint-related issues, enhancements, and service requests, including troubleshooting permissions, page layouts, and workflow errors.
  • Monitors intranet usage, site performance, and content quality; recommends improvements to enhance usability, engagement, and effectiveness.

• Documentation, Training & Adoption:

  • Creates and maintains documentation for intranet architecture, site templates, governance, and standard operating procedures.
  • Supports training and adoption efforts by developing user guides, quick reference materials, and delivering training or demonstrations to staff and content owners.

• Continuous Improvement & Roadmap Awareness:

  • Stays current with SharePoint Online and Microsoft 365 roadmap items and recommends relevant features that can improve the intranet and internal processes.
• Performs other job-related duties as assigned.

Hybrid Remote Statement

Following initial onboarding and training, this position may transition to a hybrid remote work arrangement, allowing performance of job duties to be completed both from home and on-site, with a structured schedule designed to support flexibility, business objectives, and consistent collaboration.

Work Experience

• Three or more years of experience designing and developing solutions in SharePoint Online (and/or SharePoint 2016+), with a focus on intranet and collaboration sites is required.
• Required hands-on experience:
  • Modern SharePoint sites, hubs, pages, web parts, lists, and libraries
  • Permissions management and security trimming within SharePoint Online
  • Content types, site columns, managed metadata, and search optimization
  • Experience building process automation and forms using Power Automate and Power Apps (or similar low-code tools) is required.
  • Familiarity with front-end technologies related to SharePoint customization (e.g., JSON formatting, SharePoint Framework basics, HTML/CSS) is required.
• Understanding of information architecture, UX best practices, and content design for intranets and employee portals is required.
• Exposure to Microsoft Teams and Microsoft 365 integration with SharePoint is required.
• Experience working in a regulated environment (financial services, banking, or similar) with awareness of compliance, security, and data governance needs is preferred.

Education, Licenses, and Certifications

• Bachelors Degree in Information Systems, Computer Science, Web Design/Development, or a related field; or an equivalent combination of education and relevant work experience is required.
• Preferred certifications:
  • Microsoft 365 Certified: Developer Associate or Teams/Collaboration-related certifications
  • Microsoft 365 Certified: Fundamentals (MS-900)
  • Any relevant UX/UI, web design, or SharePoint-specific training/certifications

Other Skills Required

• Interpersonal Skills:

  • Strong customer-service orientation with the ability to collaborate effectively with non-technical staff, content owners, and department leaders.
  • Detail-oriented, organized, and able to manage multiple requests, enhancements, and projects concurrently.
  • Comfortable facilitating requirement-gathering sessions, asking clarifying questions, and proposing practical intranet solutions.
  • Team-oriented mindset with the ability to work closely with Information Systems, Communications, HR, and Compliance.

• Communication:

  • Ability to communicate technical concepts in clear, user-friendly language and visuals.
  • Strong documentation skills, including the ability to write governance guidelines, how-to materials, and technical procedures.
  • Comfortable delivering training, demonstrations, and one-on-one coaching to content owners and end users.
• Strong analytical and problem-solving skills, with a structured approach to troubleshooting SharePoint and workflow issues.
• Familiarity with ITSM practices (change management, incident management, request fulfillment).
• Basic understanding of security and compliance considerations (DLP, retention, access control) in Microsoft 365 environments.
• Willingness to stay current with SharePoint and Microsoft 365 enhancements and to recommend improvements aligned with business needs.