SharePoint Design Manager

Core Responsibilities

• Own the SharePoint experience, including intranet, hub sites, navigation, and page design.
• Serve as the experience and usability authority for SharePoint across the organization.
• Balance enterprise-wide standards with flexibility for local business needs.

Strategy & Standards

• Define experience standards, design patterns, templates, and guidance.
• Establish and maintain governance for site structure, content quality, and lifecycle.
• Maintain and evolve the SharePoint experience roadmap.

Design & Optimization

• Design and optimize SharePoint pages and sites using UX, content design, and information architecture best practices.
• Improve findability through thoughtful navigation, structure, and search optimization.
• Ensure SharePoint experiences are accessible, mobile-friendly, and aligned with brand standards.

Cross-Functional Partnership

• Act as a trusted advisor to Internal Communications on campaign, storytelling, and content use cases.
• Work closely with IT on platform capabilities, enhancements, and M365 releases.
• Consult with business partners to translate requirements into scalable, global SharePoint solutions.

Affordment & Enablement

• Lead adoption efforts through guidance, education, and advocacy—not direct authority.
• Develop playbooks, onboarding materials, templates, and best-practice documentation.
• Coach site owners and content creators to improve quality, consistency, and usability.

Measurement & Continuous Improvement

• Analyze usage data, search insights, and user feedback.
• Identify experience gaps and recommend and implement enhancements.
• Stay current on the M365 roadmap and proactively assess impact to users.

Required Qualifications

• 5+ years of experience working with SharePoint Online and Microsoft 365.
• Demonstrated experience leading intranet or digital workplace experiences.
• Strong understanding of UX principles, information architecture, and content strategy.
• Experience influencing stakeholders without formal authority.
• Ability to translate business needs into practical, user-centered solutions.

Preferred Qualifications

• Experience supporting Internal Communications or Colleague Experience teams.
• Familiarity with Viva Connections, Viva Engage, and M365 ecosystem tools.
• Experience with SharePoint analytics tools such as Microsoft Clarity, Google Analytics, or Power BI dashboards.
• Knowledge of accessibility standards (WCAG).
• Experience supporting platform adoption or change initiatives.