SharePoint Consultant, Training & User Adoption (Microsoft 365) Top Secret Clearance Required

What You'll Do

• Training Development & Delivery
• Carry out needs assessments for site owners and general SharePoint users to identify training needs, skill gaps, and adoption challenges.
• Develop and execute training strategies, plans, and learning roadmaps/paths that support organizational objectives.
• Create SPO/O365 training materials such as job aids, knowledge base articles (KBAs), quick-reference guides, SOPs, facilitator guides, presentations, FAQs, and recorded demonstrations.
• Design and deliver instructor-led, virtual, and desk-side training sessions for end users, site owners, and leadership stakeholders.
• Evaluate training effectiveness and continually improve content based on feedback and performance metrics.
• Support onboarding and enablement efforts for new users and stakeholder groups.
• Support (or assist) in migration to SharePoint Online efforts.
• User Adoption & Stakeholder Engagement
• Develop and implement adoption strategies that encourage sustained use of new tools, processes, and ways of working.
• Partner with stakeholders to understand organizational needs and barriers to adoption.
• Identify adoption risks and recommend mitigation strategies.
• Support communication planning, stakeholder engagement activities, and change readiness efforts.
• Facilitate workshops, meetings, and working sessions to align stakeholders and drive decisions.
• Support user questions related to SPO content organization, migration, site management, and collaboration approaches.
• Business Process Improvement
• Analyze business processes and identify opportunities to improve efficiency, collaboration, and user experience.
• Develop recommendations for process improvements that align with mission objectives.
• Partner with project teams to support implementation and adoption of improved business processes.
• Document workflows, procedures, and operational recommendations.

Compensation

• The projected annual salary range for this position is between $90,000 and $131,000.
• Actual compensation and starting salaries are determined by various factors, including the candidate's education, experience, knowledge, skills, certifications, clearance level, and internal equity.
• Movement through pay bands is based on performance. Base-annual salary is just one component of The Clearing’s total compensation philosophy and approach.
• Employees are eligible to participate in The Clearing's robust benefits programs, including our incentive compensation (bonus) programs; medical, dental, and vision insurance; supplemental health plans; disability insurance; 401(k) plan; paid leave, including parental leave; and pet insurance.
• Please refer to our Careers Page online for a complete list of benefits.

Qualifications

• Active Top Secret clearance (or active within the past two years).
• Bachelor's degree.
• 6+ years of consulting, training, business analysis, user adoption, stakeholder engagement, or related experience.
• Experience designing and delivering training programs for enterprise technology solutions.
• Understanding of permissions, rules, flows, and integration with M365 applications for configuration of SharePoint sites in an enterprise network environment.
• Experience in SharePoint Online Migration efforts.
• Experience conducting business process analysis and improvement efforts.
• Experience supporting federal government or defense clients.
• Excellent facilitation, communication, and client engagement skills.
• Excellent written and verbal communication skills, including client-facing communication.
• Strong attention to detail, organization, and time management.
• Ability to operate effectively in ambiguous, fast-paced, and high-stakes client environments.
• Experience engaging senior stakeholders and navigating complex organizations.
• Working knowledge of regulatory requirements to include the Americans with Disabilities Act (Section 508 Compliance) and Safeguarding Personally Identifiable Information (PII).
• Able to work onsite in Arlington, Virginia.
• Must be legally authorized to work in the United States now and in the future without sponsorship.
• Preferred Qualifications: Experience with UI/UX, Experience within DoD365 environments, Human-Centered Design experience, Prosci, ATD, or related training/change management certifications.

Physical and Mental Requirements

• Attend meetings in and out of the office, travel (sometimes extensively).
• Occasional evening and weekend work may be required as job duties demand.
• Communicate effectively (both orally and in writing).
• Ability to effectively use computers and other electronic and standard office equipment.
• Occasionally exerting up to 10 pounds to lift, carry, push, pull, or otherwise move objects, including the human body.
• Work is primarily sedentary and involves sitting for several hours at a time.
• Occasionally walking, climbing stairs, and standing occur in this role.
• Additionally, this job requires certain mental demands, including the ability to exercise judgment, withstand moderate stress, and maintain attention to detail.

About the Role

• This role serves as the lead for training, user adoption, stakeholder engagement, and business process improvement initiatives that help clients successfully implement and sustain organizational and technology solutions.
• The ideal candidate is a strong consultant, facilitator, and communicator who can engage stakeholders, analyze business processes, develop and deliver effective training programs, and drive adoption of new tools and ways of working.
• The role focuses on helping people and organizations realize value from technology solutions, particularly within SharePoint Online (SPO) and Microsoft 365 (O365) environments.
• The consultant will work closely with technical subject-matter experts, project leaders, and client stakeholders to support organizational change, improve business outcomes, and ensure the successful adoption of collaboration and information-management tools.

Requirements

• Must have a Top Secret security clearance (or one that’s been active within the past two years).

Skills

• Strong facilitation, communication, and client engagement skills.
• Excellent written and verbal communication skills, including client-facing communication.
• Strong attention to detail, organization, and time management.
• Ability to operate effectively in ambiguous, fast-paced, and high-stakes client environments.
• Experience engaging senior stakeholders and navigating complex organizations.
• Working knowledge of regulatory requirements to include the Americans with Disabilities Act (Section 508 Compliance) and Safeguarding Personally Identifiable Information (PII).

Benefits

• The Clearing, Inc. is an Equal Opportunity Employer.