Shareholder Relations Assistant

About the role

The Shareholder Relations Assistant I serves as point of contact for Wilson Bank Holding Company (WBHC) stock-related inquiries from shareholders and team members. This position processes stock transactions, handles correspondence with shareholders, and files required SEC reports. The Shareholder Relations Assistant I reports to the Manager, Shareholder Relations and provides excellent service and support to team members and customers while demonstrating the Company’s values and supporting the mission.

Position Duties & Responsibilities

• Serve as point of contact for Wilson Bank Holding Company (WBHC) stock-related inquiries from shareholders and team members
• Aid shareholders with obtaining documentation required to process WBHC stock transactions
• Utilize stock accounting software to track and process stock transactions
• Process payment of WBHC dividends and facilitate the mailing of statements
• Prepare and mail tax documentation related to WBHC stock
• Absorb and respond to shareholder meetings, including documentation of proxies and in-person voting
• File reports related to WBHC stock with the SEC as required
• Maintain the WBHC stock waiting list
• Stay abreast of Wilson Bank & Trust products in order to serve as a personal banker for WBHC shareholders
• Maintain professional and technical knowledge by attending educational workshops and reviewing professional publications
• Adhere to compliance with all federal bank regulations and laws, including those for consumer protection and the Bank Secrecy Act/Anti-Money Laundering Program
• Attend training as requested
• Participate in outside community activities as required
• Perform other duties as assigned

Required Qualifications

• Bachelor’s degree in related field
• One year of banking experience preferred
• One year of customer service experience preferred
• Proficient with Microsoft Office Suite to include advanced Excel skills
• Ability to serve customers in a courteous and professional manner
• Ability to build relationships with customers and internal teammates
• Basic organization and time management skills
• Maintain a professional demeanor at all times
• Effective verbal and written communication skills
• Excellent interpersonal skills
• Critical thinking and problem-solving skills
• High standards for integrity, honesty, professionalism, and work ethic
• Commitment to service excellence
• Maintain confidentiality discretion
• Ability to effectively work in collaboration with others
• Willing to grow and be challenged

Comprehensive Benefits & Recognition

We believe success should be acknowledged and celebrated. That’s why we offer an all-inclusive total compensation package, including generous ATO, personal days, sick time, along with unique offerings such as the ability to combine accrued time with short-term disability for 100% pay, and more. Our Employee Assistance Program and Employee Care Fund provide additional support when you need it most. We celebrate achievements through peer-nominated award ceremonies and an interactive digital rewards platform, ensuring employees’ contributions are recognized companywide.