Shared Services Contact Center Specialist

Essential Duties & Responsibilities

• Handle inbound calls, chats, emails, and faxes from healthcare providers
• Resolve questions related to authorizations, claims, and general provider services
• Document each interaction thoroughly
• Research issues as needed
• Ensure prompt, accurate follow-up
• Guide providers through processes like checking authorization status, submitting claims, or navigating our provider portal

Qualifications

• High school diploma or equivalent (required)
• 2+ years of experience in a healthcare contact center or customer service role
• Knowledge of Medicare claims, Managed Care, Medicare Advantage, or Medicaid preferred
• Strong verbal and written communication skills
• Able to navigate multiple systems and databases accurately
• Excellent organization, time management, and follow-through skills
• Independent problem-solving and decision-making ability