SGC Gaming Agent - Graveyard Shift

Essential Duties

• Monitor the Casino’s compliance with all applicable regulations and monitor gaming activities to deter cheating, fraud, and noncompliance.
• Prepare incident reports and follow up on reported incidents or violations of regulations and controls, working closely with Casino personnel as needed.
• Report any observed or detected irregularities in Casino operations.
• Maintain cooperative and professional relationships with the Casino management while recommending solutions supported by sound reasoning.
• Analyze Casino activities and recommend solutions to maintain and enhance regulatory compliance and integrity through audits and reviews.
• Review log sheets and incident reports generated by Casino operations.
• Review employee and vendor licenses for irregularities.
• Escort State Gaming Agency personnel during inspections.
• Receive, investigate, report, and resolve patron disputes, when appropriate, in accordance with Commission policy.
• Gather evidence, video recordings, witness statements, and other documentation needed for investigations or patron disputes.
• Prepare and submit a Shift Activity Report throughout each shift.
• Monitor Casino operations for physical hazards or conditions that may jeopardize the safety of patrons and employees.
• Process and verify gaming equipment and software received in accordance with Commission policy.
• Coordinate and process shipments of gaming equipment with gaming vendors and the State of Washington.
• Conduct spot audits of gaming operations following Commission policy.

Additional Duties

• Perform duties from time to time which may not be related to regular responsibilities, in recognition of the Tribe’s commitment to community service and the well-being of its members.
• Perform other duties as assigned.

Requirements

• Proficiency in MS Office (Word, Excel, and Outlook) and Adobe Acrobat.
• Excellent oral and written communication skills, including the ability to prepare clear and accurate reports and business correspondence.
• Knowledge of monitoring techniques to identify potential illegal gaming practices.
• Knowledge of security practices, including surveillance techniques.
• Ability to work independently and exercise sound judgment.
• Ability to identify and resolve problems by collecting and analyzing information, establishing facts, and drawing sound conclusions.
• Proficiency in basic mathematical calculations.
• Ability to maintain effective working relationships with department heads and Casino personnel.
• Ability to consistently interpret and apply policies, procedures, and regulations.
• Demonstrated integrity, confidentiality, professionalism, attention to detail, and impartiality when working with gaming operations, surveillance, security, law enforcement, management, and other regulatory agencies.
• Ability to demonstrate cultural awareness and sensitivity when working with Native American communities.
• Knowledge of gaming regulations, minimum internal control standards, and operational procedures preferred.

Education & Experience

Education Required: High school Diploma/GED

Education Preferred: Associate’s or Bachelor’s degree in Criminal Justice, Business Administration, Accounting, Compliance, Law, Gaming Management, Information Technology, or a related field.

Experience Required: Three (3) years of experience in gaming regulation and compliance, or Three (3) years of gaming experience in one or more of the following disciplines: Slot Systems, Information Technology, Compliance, Surveillance, Internal Audit, Accounting, Security, Revenue Audit, or comparable experience; or Successful completion of the Snoqualmie Gaming Commission Certification may be accepted in lieu of the three (3) years of required experience.

Experience Preferred: Experience conducting regulatory inspections, compliance reviews, or investigations; experience preparing investigative, incident, audit, or compliance reports; experience working for a Tribal Gaming Agency.

Certifications/Licenses

• Must be able to obtain and maintain a Gaming License.
• CFE, CCEP, ACAMS, CompTIA Security+, CISA, CISSP, CISM, MCSE, or equivalent professional certifications are preferred.

Other Requirements

• Must be available to work any shift to support 24/7 operations, including weekends and holidays, sometimes on short notice.
• Must agree to be subject to the Tribe's Controlled Substance and Alcohol Testing Policy, including pre-employment screening.
• Must successfully complete a pre-employment background investigation.

Work Environment

Work generally takes place in an office environment within a controlled atmosphere building, but may also be subject to hot and cold temperatures. Work environment will also include work both indoors and outdoors, and may include tight quarters or cramped spaces. Fumes and odors may also be experienced during the course of normal work conditions.

Tribal Preference

The Snoqualmie Indian Tribe follows the Tribal Hiring Preference as outlined in tribal policies, including the Tribal Employment Rights Ordinance (TERO). TERO sets forth certain hiring preferences for qualified individuals who are enrolled in a federally recognized Indian tribe, as well as, in some cases, preference for certain family members of those individuals.

Pay

Salary will be determined based on experience, starting at $65,654.89 per year. This is a salary position and employment is at-will.

Schedule

Graveyard Shift, Friday through Monday, from 8:00 PM to 6:00 AM.

Benefits

• First of the month following date of hire — competitive medical, dental, vision, life, and disability insurance benefits for all regular full-time employees.
• After 90 days — 401k retirement plan with employer matching contributions up to 4%.
• Paid Holidays — Up to 18 paid holidays offered every calendar year, which includes the workdays between Christmas Eve and New Year’s Day.
• Paid Time Off — Employees accrue 12+ days sick and vacation leave respectively. Increases based on years of service.

Additional Perks

• Additional time off opportunities including bereavement, military, parental and jury duty.
• Childcare subsidy for children enrolled full-time in the Snoqualmie Tribe Child Development Center.
• Employee discounts at Snoqualmie Casino (tickets/events, gift shop and restaurants), Salish Lodge & Spa (rooms, spa & dining) and Crescent Market (gas discount card).
• Third party perks include movie tickets, theme parks, shows and attractions & more.
• Employee assistance plans.