SFTP Analyst

Job Responsibilities

• Own day-to-day administration, support, and maintenance of enterprise SFTP/MFT platforms
• Troubleshoot complex production issues involving SFTP, FTPS, HTTPS, authentication, networking, and file transfer failures
• Support Windows server and Red Hat Enterprise Linux environments
• Manage secure enterprise data transfers across cloud and on-prem infrastructure
• Handle escalations and critical incidents while meeting SLA requirements
• Analyze logs, packet captures, and system diagnostics to identify root causes
• Support Active Directory, LDAP, SSO/SAML, MFA, and Azure Entra ID integrations
• Implement and maintain encryption standards, security controls, and key management processes
• Create and maintain technical documentation, procedures, and troubleshooting guides
• Participate in an on-call rotation and support after-hours incidents when needed

Required Experience

• 3+ years of hands-on experience supporting enterprise SFTP or Managed File Transfer environments
• Strong experience with: SFTP, FTPS, HTTPS, and enterprise MFT platforms
• Windows Server and Red Hat Enterprise Linux
• Active Directory, LDAP, SSO/SAML, MFA, Azure Entra ID
• TCP/IP, DNS, DHCP, firewalls, load balancers, and DMZ environments
• PowerShell, Python, SQL, REST APIs, and automation scripting
• AWS and/or Azure cloud environments
• Troubleshooting tools such as Wireshark and Event Viewer
• Experience with Globalscape/ Fortra MFT platform
• Experience supporting highly available or failover clustered environments
• Healthcare, HITRUST, or HIPPA-regulated environment experience