SF Market Engagement - Sales Engineer - Lead Associate

Job Description

As a valued colleague on our team, you will lead team members in assessing the potential application of enterprise technology products or services, and offer solutions that meet customer needs.

Responsibilities

• Independently assess customer business needs, processes, and technology workflows to identify adoption opportunities, address obstacles, and support successful delivery of Fannie Mae digital products and programs.
• Present complex topics into clear guidance for lender clients and internal stakeholders, while sharing customer feedback and market insights with product teams to inform future enhancements.
• Use strong knowledge of Fannie Mae solutions to support customer engagement, strategic account planning, and product adoption.
• Build trusted relationships with internal and external stakeholders to drive alignment, collaboration, and measurable adoption outcomes.

Minimum Required Experiences

• At least 4 years of experience in customer-facing roles such as sales engineering, solutions consulting, account management, client engagement, business consulting, mortgage technology, financial services, or a related field.
• Experience assessing customer business processes and operational workflows to identify opportunities for technology adoption, process improvement, and business value.
• Ability to translate complex technical concepts into clear, customer-focused guidance for audiences with varying levels of technical expertise.
• Knowledge of mortgage lending, loan origination, underwriting, or digital mortgage technologies, with the ability to discuss technology solutions that improve operational efficiency and customer outcomes.
• Experience building and maintaining trusted relationships with clients and cross-functional stakeholders to drive collaboration, influence decision-making, and support successful product adoption.
• Strong presentation, communication, and consultative problem-solving skills with the ability to facilitate customer discussions, identify business needs, and recommend appropriate solutions.
• Able to manage multiple customer engagements simultaneously, prioritize competing demands, and work independently in a fast-paced, client-focused environment.
• Shows curiosity and adaptability in learning and responsibly applying new technologies, including artificial intelligence, to reimagine how we work.

Desired Experiences

• Understanding of the residential mortgage lifecycle, including loan origination, underwriting, processing, closing, and post-closing activities, with the ability to articulate how technology solutions improve operational efficiency and the lender experience.
• Familiarity with Fannie Mae's Single-Family products, digital mortgage ecosystem, or validation services.
• Experience with change management, technology implementation, or customer adoption initiatives.
• Experience presenting technology solutions to executive or business stakeholders.