SF Functional Lead Analyst

About the role

As a Salesforce Functional Lead Analyst, you will lead the delivery of Salesforce solutions and migration initiatives, ensuring robust process design, requirements management, and readiness activities for our clients. You will collaborate with managers, primary teams, and other stakeholders.

Responsibilities

• Lead process design workshops and map future Sales/Service journeys across all three user groups.
• Create user stories, acceptance criteria, and traceability matrices; distinguish out-of-the-box (OOB) scope from exceptions.
• Own system integration testing (SIT) and user acceptance testing (UAT) scenarios, business validation, defect triage, smoke tests, and sign-offs.
• Coordinate readiness activities including persona management, access provisioning, training inputs, cutover planning, legacy transition, and Hypercare support.
• Manage backlog, data validation, and change readiness activities to ensure successful Salesforce implementations.

Requirements

• 8+ years of Salesforce functional/business analyst delivery experience, including at least 3 years leading migration initiatives.
• Strong functional expertise in Sales Cloud, Service Cloud, core Salesforce objects, and Email-to-Case functionality.
• Experience in process modelling, backlog management, data validation, user acceptance testing (UAT), and change readiness activities.
• Salesforce certifications such as Administrator, Business Analyst, Sales/Service Cloud, and App Builder.
• Excellent communication and stakeholder management skills.

Preferred Qualifications

• Manufacturing industry experience.
• Demonstrated ability to lead cross-functional teams and drive successful Salesforce implementations.
• Advanced proficiency in coordinating readiness and Hypercare activities.
• Experience with legacy system transitions and cutover planning.
• Additional Salesforce certifications or relevant technical skills.

Work Model

This is a remote position open to qualified applicants in the United States. The role offers flexibility and supports a healthy work-life balance through various wellbeing programs.

Pay

The annual salary for this position is between $80,000 and $105,000 per year, depending on experience and qualifications. This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance.

Benefits

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan