Sewing Room Manager Seamstress Tailor

About the role

The Alterations Manager at David’s Bridal leads all activities for the alterations room and reports to the Store Manager. They assist the Store Manager in recruiting and interviewing Alterations Specialists, all levels, and Alterations CSRs. The role involves training, coaching, and motivating Alterations associates to provide superior customer service, achieve sales goals, and maintain a five-star customer experience.

Responsibilities

• Holds the team accountable through assigning shifts, activities, reviewing results, and providing feedback to maintain a five-star customer experience.
• Maintains a customer-first culture across all roles.
• Monitors individual team members' performance and develops action plans for improvement through weekly performance discussions using observations, customer reviews, mystery shops, and coaching and development.
• Coaches the team on achieving all set goals, driving customer loyalty by making client calls to maximize appointments, and resolving all customer issues.
• Communicates daily sales goals to all Alterations team members.
• Assists Store Manager in recruiting, interviewing, and hiring Alterations associates.
• Trains Alterations Specialists in fitting and sewing techniques, building talent internally.
• Supports an environment focused on training, retention, reward, and recognition.
• Supports the Store Manager in educating stylists regarding gown/dress silhouette, garment fit, steaming, pressing, and spot cleaning.
• Maintains inventory management, special orders, mark out-of-stock items, repairs, and ensures first-quality standards for all merchandise.
• Executes, monitors, and assesses the five stages of training for all team members to ensure each team member has completed role-specific training they need to be successful.
• Supports the Store Manager in educating stylists regarding gown/dress silhouette, garment fit, steaming, pressing, and spot cleaning.
• Maintains store standards to support a flawless shopping experience.
• Maintains dress code standards.
• Executes, monitors, and assesses the five stages of training for all team members to ensure each team member has completed role-specific training they need to be successful.
• Supports the Store Manager in educating stylists regarding gown/dress silhouette, garment fit, steaming, pressing, and spot cleaning.
• Handles all employee relations issues and partners with the Store Manager, as necessary, to determine action plans and performance management strategy to improve individual performance and the team as a whole.
• Deals with performance issues directly and timely.
• Steps up to conflicts, seeing them as opportunities.
• Is a focused listener who finds common ground.
• Performs special projects and other duties as assigned.

Requirements

One-year prior management experience. Prior sewing experience required, preferably in a bridal and/or special occasion production environment. Prior experience with computerized POS system and ability to use one.

Qualifications

Education and credentials include a minimum of a high school diploma or equivalent, and one year of prior management experience. Prior sewing experience is preferred, preferably in a bridal and/or special occasion production environment. Prior experience with computerized POS system and ability to use one is also preferred.

Skills

Strong leadership and customer service skills. Ability to train and motivate staff effectively. Knowledge of bridal and special occasion production environments. Proficiency with computerized POS systems. Excellent communication and problem-solving abilities. Ability to handle multiple tasks simultaneously.

Benefits

A comprehensive benefits package is available, including full-time opportunity, a rewarding environment, competitive pay, generous team member discount after the first pay period, Dayforce Wallet - get paid early!, health/dental/vision insurance, 401K program, paid vacation, sick days, and holidays, pet benefits, and more. David’s Bridal is committed to Diversity, Equity, and Inclusion and encourages applications from all qualified candidates.

Pay

The standard base pay range for this role is posted at a minimum and maximum rate. The starting rate of pay offered will vary based on factors including, but not limited to, position offered, location, training, and/or experience, and internal equity. This base pay range of $20-27/hr is specific to the state this role is posted in and may not be applicable to other locations.

Schedule

The schedule for this role is typically full-time, with flexible hours to accommodate the needs of the business and the team. The role requires standing, walking, sitting for extended periods of time, reaching for tools and objects with hands and arms, climbing stairs, stooping, kneeling, crouching, or crawling, ability to bend, twist, stand, and move throughout the store, and talking to and hearing customers. Manual dexterity to perform non-selling responsibilities, such as use of POS (Point of Sale) terminals, counting money, accessing computers, and initiating and receiving telephone calls. Manual dexterity to sew and perform fittings to David’s Bridal standards, as needed. Ability to lift and/or move up to 10 pounds.