Servicing Technical Specialist (Contractor)

Varo Bank · Charlotte, NC · 1 wk ago

HybridInformation TechnologyContract

Responsibilities

Perform system administration and configuration, with a primary focus on Zendesk, ensuring optimal performance and functionality.
Manage, configure, and maintain other contact center platforms including Decagon, Amazon Connect, Airtable, and NICE.
Lead the planning, execution, and deployment of technology projects from initiation to completion.
Collaborate with Operations, Engineering, and other stakeholders to understand business requirements and implement technical solutions.
Provide administrator-level support and troubleshooting for complex issues across the contact center technology environment.
Maintain comprehensive system documentation and review online resources to facilitate continuous on-the-job learning.
Aid in user management, permissions, and security settings across all supported contact center systems.
Aid in testing new code deployments across Decagon, Amazon Connect, Airtable, and NICE.
Aid in keeping the Decagon knowledge base current.

Requirements

Proven experience in system administration for a contact center environment.
Highly self-driven with the ability to lead and manage multiple technical projects independently.
Strong technical aptitude and ability to quickly learn and master new software systems and platforms through reviewing online documentation.
Excellent collaboration and communication skills for working effectively with diverse departments.
Strong problem-solving skills for troubleshooting complex system and integration issues.
Understanding of contact center workflows and key performance indicators (KPIs).
Ability to work independently and collaboratively in a team.
Ability to work in a fast-paced, rapidly evolving environment.

Qualifications

Experience with the following: Zendesk, Decagon, Amazon Connect, Airtable, NICE InContact.

Skills

Experience with other contact center platforms or technologies.
Banking/fintech/financial services industry experience.

Benefits

(Varo will not ask for payment to process documents, refer you to a third party to process applications or visas, or ask you to pay costs. Never send money to anyone suggesting they can provide work with Varo. If you suspect you have received a phony offer, please e-mail careers@varomoney.com with the pertinent information and contact information.)

Pay

Varo will set standard ranges for all US-based roles based on function, level, and geographic location, benchmarked against similar-stage growth companies. Final offer amounts are determined by multiple factors as well as candidate experience and expertise and may vary from the identified range.