Servicing Systems Specialist II

USD $24.90 - USD $30.14 /Hr. Join Mariner Finance! Since 1927, the Mariner Finance family of companies has provided customers with creative, flexible, and convenient lending options. Headquartered in Baltimore, Mariner Finance operates coast-to-coast with physical locations in over half the states. With a growing number of employees, superior customer service remains the cornerstone of our business, and we pride ourselves in delivering a variety of loans with an enhanced focus on exceptional service. We work with customers to find options that are beneficial to their specific needs, which is why we are recognized by our customers as one of the community’s consumer finance companies of choice. Benefits For information regarding our benefits, please visit: https://www.marinerfinance.com/careers/benefits/ All full time employees are provided with a generous benefits package in addition to their monetary compensation. Learn more about it today. Job Details Current Mariner Employees not located within 60 miles of HQ can be considered in a remote capacity for this opportunity*** In this role, you will... Be responsible for supporting all users on the origination and servicing system. You will help ensure compliance to both company policy and governing laws within the origination and servicing system. As the Servicing Systems Specialist II, you must also become familiar with all reports and new releases of code. Responsibilities And Duties Answer calls from and assists employees in our branches in resolving issues encountered with lending and collections activities to include system access, error message resolution, how-to instructions, adjustments to customer accounts, technical issues, and other tasks assigned by department leaders. Support all users on the origination and servicing system. Ensure compliance to both company policy and governing laws within the origination and servicing system. Must become familiar with all reports and new releases of code. Responsible for testing new code before it goes live. Ensure company utilizes all benefits our system has to offer. Provide project support/management for various systems and data projects as needed. Provide report management and training for senior management from the servicing system. Assist with any other ad hoc projects on an as-needed basis. Balancing of GL and the clearing account. Assist the accounting department with debit card account balancing. Assist management with daily loan by mail (LBM) uploads to the servicing system. May perform additional functions depending on market demand and staffing in order to provide consistent quality customer service. Required Qualifications High school degree or equivalent. Two (2) years of experience in consumer finance or related experience. Strong organizational skills to include prioritization and attention to detail. Demonstrates exceptional interpersonal/service skills. Strong computer knowledge. Ability to work under conditions of heavy business volume and frequent distractions. Preferred Qualifications Bachelor's Degree. Hours Of Work Monday through Friday. Work hours will depend on the business hours of the time zone serviced. To the extent permitted by law, the Company may, in its sole discretion, change the work schedule to address business needs. Physical Demands While performing the duties of this job, the employee is frequently required to sit for extended periods; reach with hands and arms; and talk or hear. The employee is occasionally required to move about. The employee must occasionally lift and/or move up to twenty (20) pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Eeo Mariner Finance is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, creed, sex, gender, gender identity or expression, marital status, age, religion, national origin, sexual orientation, familial or caregiver status, citizenship status, status as a victim of domestic violence, medical condition, genetic information, pregnancy, physical or mental disability, or status as a disabled or Vietnam era veteran. Employee must be able to perform the essential duties/functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential duties/functions of their job, absent undue hardship. Drug/Alcohol/Smoke-free workplace. This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time or without notice. IND3