Servicing Coordinator (Monday - Friday, 8am - 4pm)

About the role

As a Servicing Coordinator, you’ll support our borrowers by helping coordinate payments tied to their home loans. You’ll handle payment-related tasks with accuracy and care, respond to questions from customers and teammates, and make sure every interaction feels smooth, friendly, and well-supported. While you won’t take loan applications or discuss loan terms, you’ll be a trusted guide—gathering the info needed to address questions and connecting folks with the right team members, all while following company guidelines and legal requirements.

We are currently hiring for the following shifts: Monday – Friday, 8:00 am – 4:00 pm

Responsibilities

• Handling payment transactions such as taking payments, processing refunds, and sending receipts for items like mortgage payments or home appraisals.
• Responding quickly to payment and servicing questions from customers and teammates by phone and email, documenting conversations along the way.
• Following defined lockbox procedures to accurately apply payments to customer accounts.
• Providing friendly, dependable service to customers and internal partners who have questions about payments or servicing activity.
• Protecting sensitive payment information by following all company and industry guidelines.
• Spending much of the day communicating with borrowers by phone, email, and other communication tools.
• Pitching in wherever needed (excluding licensed tasks) to help foster a supportive and collaborative team culture.

Business calls may be recorded and reviewed using AI-assisted technology to support coaching, quality assurance, compliance, training, and performance evaluation.

About You

• You’re detail-oriented and take pride in being accurate and thorough.
• A dedicated work ethic drives the way you show up each day.
• You’re great at communicating—friendly, clear, and helpful both in writing and over the phone.
• Fast-paced, results-driven environments energize you.
• You love collaborating and thrive in a highly cooperative team setting.
• You bring strong customer service skills and know how to make people feel supported.
• You’re comfortable with basic computer technologies and navigating systems used in an internet-based company.
• You show up consistently and can be counted on to get the job done.

About Us

We’re all about helping Veterans and military families become homeowners. In two short decades, we closed over 500,000 VA Loans and became the #1 VA lender for homebuyers in the nation. But to us, success isn’t measured in numbers. Our success is measured in living our values every day: Be Passionate and Have Fun, Deliver Results with Integrity and Enhance Lives Every Day. We always strive to provide friendly service to military homebuyers and their families. And we always seek to lift up people and communities across the country.