Servicing Business Analyst

Responsibilities

• Analyze business unit processes and procedures and identify improvement opportunities
• Collaborate with multiple departments to understand and anticipate their needs and translate them into project requirements
• Align the needs of the business units with the capabilities delivered by technology solutions
• Leverage industry and technology resources to share best practices across all functional units
• Work constructively with business units, senior management and third parties
• Facilitate problem-solving and decision-making
• Facilitate prioritization of projects and ensure on-time delivery of solutions
• Explore and measure the value of the project output to promote quality assurance

Qualifications

• Possess strong communication, analytical, and problem-solving skills
• Excellent verbal and written communications skills, relationship management, client facing, negotiation, team-building, and problem-solving
• Possess strong organizational and time management skills
• A sharp eye for identifying weak points in processes and organizational structures
• A thorough understanding of the latest process enhancement strategies
• 2 + years experience in leadership and project management
• Experience working for multiple areas of a single business to promote diverse perspective
• Knowledge of Microsoft Office applications (i.e. Word, Excel, Outlook, PowerPoint, etc.)

Supervisory Responsibilities

• Recruits, interviews, hires, and trains new staff
• Oversees the daily workflow of the department
• Provides coaching to department staff
• Provides constructive and timely performance evaluations
• Handles discipline and termination of employees in accordance with company policy

Goal-Setting and Training of Team Members

• Extraordinary attention to detail
• Ability to work and to deliver content under tight deadlines
• Ability to work independently and collectively
• Bachelor’s degree in business administration, finance, economics or other related discipline or the equivalent combination of education, training, or work experience
• Progressive track record in leadership and management roles
• High comfort level with use of various industry related software systems
• 2-5 years experience in developing process enhancement strategies that promote efficiencies

Career Path Opportunities

• Certification in Lucid Charts
• MBA
• CMS Certification
• Six Sigma Certification

Company Conformance Statements

• Review and adhere to policies and guidelines contained within the Employee Handbook, including privacy and information security guidelines
• Adhere to applicable policy and procedures associated with delegated authorities
• Contribute to establishing a respectful workplace where diversity is critical to innovation and growth
• Ensure every action and decision is aligned with PRMI values
• Partner with your management team to understand performance expectations and measurements
• Effectively utilize feedback and coaching opportunities while seeking to learn and develop within your role at PRMI
• Partner with others to network and build partnerships across PRMI
• Embrace change; act as advocate and role model, promoting an approach of continuous improvement
• Maintain a high standard of customer care while actively listening to customers in an effort to understand their views and needs
• Take ownership of problems and issues, taking into consideration the breadth of PRMI competencies in providing solutions
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations
• Perform quality work within deadlines
• Respect client and employee privacy

Work Requirements

• Communicate clearly and effectively
• Utilize a computer
• Maintain a work schedule
• Effectively perform in an office setting