Services Specialist (Summer)

Position Introduction

OU IT is currently hiring the position of Services Specialist. This position provides customer support via phone, email, and face-to-face interactions in our Service Centers. Students in this role will troubleshoot minor issues, provide technical support, and communicate with various IT teams to resolve more technically advanced customer incidents. Students will also occasionally direct inbound calls across campus as the campus operator for Norman/OKC campuses. Most shifts will take place between 8am-8pm CST, Monday through Friday. Some weekend shifts may be required. This position requires approximately one month of paid training. Due to the amount of time and effort that must be devoted to on-boarding new employees, this position is not recommended for applicants who intend to work in the role for less than two academic semesters.

Required Education and Experience

• Must be currently enrolled in a combination of two terms as a student at the University of Oklahoma.
• Hiring contingent upon verification of current student status.

Department Preferences

• Customer service experience is preferred.
• Experience working in a technical environment is preferred.
• Able to work throughout all of Summer 2026 and into Fall 2026 is preferred.

Background Check

Hiring contingent upon a background check: No

Norman Campus

If you are selected as a finalist for a position that supports the Norman Campus, you will be subject to The University of Oklahoma Norman Campus Tuberculosis Testing policy. To view the policy, visit https://hr.ou.edu/Policies-Handbooks/TB-Testing.

Equal Employment Opportunity Statement

The University, in compliance with all applicable federal and state laws and regulations, does not discriminate on the basis of race, color, national origin, sex, sexual orientation, marital status, genetic information, gender identity/expression (consistent with applicable law), age (40 or older), religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes but is not limited to admissions, employment, housing, financial aid, and educational services.