Services Specialist - Field Svc Ops - UC

Overview

The Services Specialist - Field Svc Ops - UC plays a pivotal role in managing account operations, guiding field specialists, and driving value creation for customers. This role ensures operational excellence through structured planning, process implementation, and continuous improvement initiatives. By partnering with senior business leaders and cross-functional teams, you will help shape service delivery standards, enhance customer satisfaction, and support long-term business growth.

Responsibilities

• Managing key accounts, overseeing Field Specialists, and ensuring high-quality customer service while continuously creating and communicating value.
• Driving indirect upselling opportunities and developing the annual operational plan for departmental activities.
• Suggesting ongoing improvements in products, processes, and procedures to enhance operational efficiency.
• Contributing to broader unit planning and collaborating with senior leaders (SPB, EB, and business heads) on strategic initiatives.
• Specifying operational needs, communicating project approaches, and presenting research outcomes to leadership.
• Implementing standardized project processes and following established guidelines to ensure consistent decision-making.
• Affecting frequently updated processes and procedures from cross-functional teams and ensuring their smooth implementation within the department.
• Managing diverse regional clients while operating within predefined contracts and frameworks, with appropriate flexibility where required.

Qualifications

• Experience in account management, field operations, or customer service leadership.
• The ability to manage day-to-day operations while driving long-term improvements.
• A comfortableness collaborating with senior leaders and cross-functional teams.
• A capability in implementing standardized processes and adapting to evolving procedures.

Benefits

• Contemporary work-life balance policies and wellbeing activities.
• Comprehensive private medical care options.
• Safety net of life insurance and disability programs.
• Tailored financial programs.
• Additional elected or voluntary benefits.

Pay and Schedule

• This position is eligible for our comprehensive and competitive benefits package, which can be found here, and is further eligible for additional forms of compensation such as bonuses subject to the terms of the applicable benefit plans or policies.