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Services Specialist Assistant 8-E10 - Family Team Support - Muskegon County

State of Michigan · Muskegon Heights, MI · 1 mo ago
OTHRFull-time

About the role

The role involves managing and enhancing the Services provided by NEOGOV, including but not limited to Governmentjobs.com, NEOED.com, and PowerDMS.com. Responsibilities include improving user experience, analyzing data trends, and ensuring compliance with legal and regulatory requirements.

Responsibilities

  • Manage and enhance the Services provided by NEOGOV, including but not limited to Governmentjobs.com, NEOED.com, and PowerDMS.com.
  • Analyze data trends to improve user experience and optimize the Services.
  • Ensure compliance with legal and regulatory requirements related to data processing and privacy.
  • Respond to customer inquiries and support requests related to the Services.

Requirements

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • At least 3 years of experience in software development or IT operations.
  • Strong understanding of web technologies and database management systems.
  • Experience with data analysis and reporting tools.
  • Excellent problem-solving and analytical skills.
  • Proficiency in SQL and programming languages such as Python or Java.

Qualifications

  • Proven ability to work independently and manage multiple projects simultaneously.
  • Experience with agile methodologies and project management tools.
  • Knowledge of cloud computing platforms and services.
  • Good communication and interpersonal skills.

Skills

  • Technical skills: Proficient in web development frameworks (React, Angular, Vue.js), database management (MySQL, PostgreSQL), and scripting languages (Python, Bash).
  • Soft skills: Strong teamwork, leadership, and customer service skills.
  • Soft skills: Excellent written and verbal communication skills.

Benefits

  • Competitive salary package.
  • Flexible working hours and remote work options.
  • Professional development opportunities and training programs.
  • Health insurance and retirement benefits.
  • Employee discounts on NEOGOV products and services.

Pay

Salary range: $80,000 - $120,000 per year.

Schedule

Full-time position with a standard 40-hour workweek.

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