Services Experience Manager - South County MO

About the role

You’ll oversee the day-to-day leadership duties related to Geek Squad services within your micro-market of local Best Buy stores. You’ll ensure stores are staffed efficiently so employees can deliver excellent customer experiences. You’ll drive customer and employee engagement strategies for computer and cellphone repair as well as car electronics installations. You’ll also be responsible for driving employee development and performance management.

Responsibilities

• Manage the store’s services business, overseeing repairs and car installations to maximize efficiency and provide excellent customer experiences
• Provide work direction, ongoing training, career development and performance management to your Geek Squat Agents and supervisors across the micro-market
• Analyze reporting and performance indicators, including customer satisfaction, turn time, productivity and revenue metrics to identify gaps and lead the team to improve results
• Coach and develop leaders and Geek Squad Agents to meet or exceed their role expectations and support their career goals
• Drive revenue and operating income growth by tailoring your leadership to each location’s needs

Requirements

• 2 years of experience as a supervisor or manager in business, military or related fields
• 2 years of experience in sales, customer service or consumer electronics repair
• 1 year of experience managing and reviewing operational expenses and revenue

Qualifications

• Inventory control and/or technology repair experience
• Multi-location retail experience

Skills

• Strong leadership and management skills
• Excellent communication and interpersonal skills
• Ability to analyze data and make informed decisions
• Experience with customer service and repair processes

Benefits

• Competitive pay
• Great employee discount
• Financial savings and retirement resources
• Support for physical and mental well-being

Pay

TBD

Schedule

TBD