Services Engineer II, Subscriber

Responsibilities

• Design and deploy VoLTE network solutions to meet current and future business requirements.
• Operate and maintain VoLTE deployments by monitoring alarms, KPIs, and logs to ensure optimal system performance.
• Perform routine maintenance of system software, hardware, licenses, and certificates to ensure service continuity.
• Project manage small to medium VoLTE-related initiatives, coordinating with internal and external stakeholders.
• Troubleshoot and resolve complex and escalated customer issues involving VoLTE call flows, network systems, and applications.
• Analyze and enhance network security systems and protocols to maintain a secure environment.
• Perform advanced troubleshooting of VoLTE call flows, audio quality issues, and network performance problems.
• Manage internal and external escalations, ensuring timely resolution and clear communication throughout the process.
• Respond to system and network incidents with urgency, ensuring minimal service disruption.
• Conduct root cause analysis (RCA) on incidents and implement corrective and preventive actions to avoid recurrence.
• Adapt quickly to changing priorities in a fast-paced, real-time service environment while maintaining focus on team objectives.
• Develop detailed technical designs, operating procedures, methods of procedure (MOPs), and test plans.
• Execute MOPs and test plans for new product deployments prior to production release.
• Cook up testing efforts involving vendors and end users.
• Provide mentoring and advanced technical training to operational personnel as needed.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent professional experience.
• At least two (2) years of relevant professional experience.
• Knowledge of 3GPP IMS core standards.
• Strong understanding of VoIP systems and IP protocols with excellent troubleshooting skills.
• Experience with WAN and LAN technologies including BGP, MPLS, T1, and VRF.
• Advanced system administration knowledge in Linux and Windows environments.
• Strong written and verbal communication skills.
• We will give special consideration to candidates who have experience working as a VoLTE Network Engineer with strong knowledge of IMS protocols and components.
• Experience with troubleshooting tools such as NetScout protocol analyzer, SolarWinds, and service assurance platforms.
• Experience with Network Function Virtualization (NFV), VMware, or scripting languages such as Python or JavaScript.
• Strong project management skills.