Services District Educator
General Summary & Scope
The Services District Educator (SDE) is responsible for developing high-performing services teams within one's district who consistently deliver growth in salon hair sales. The SDE influences and educates all stylists within their district as well as the store leadership to drive performance fueled by education.
Principal Duties & Responsibilities
Build the Ulta Beauty brand through exceptional training, technical skills, product knowledge and behind-the-chair experience.
Consistently deliver sales growth in hair services and professional hair product sales.
Identify training needs by partnering with the services training team and implement programs to train salon professionals on all service behaviors, techniques and initiatives.
Travel to district stores to evaluate and elevate behind-the-chair progress and business building behaviors for stylists.
Elevate store leadership through regular store visits and teaching best practices that promote sales growth and drive a positive guest experience.
Take the initiative to stay informed regarding new and existing industry trends, products, and services during work time, and be knowledgeable about the ingredients and benefits of these trends, products, and services to better serve guests.
Maintain a limited clientele and service guests approximately 8 hours per week.
People Build a team culture that embodies the Ulta Beauty brand, delivering exceptional service and modeling on-brand, Ulta Beauty behaviors.
Attract, hire, and retain a diverse team of services professionals for the district, while teaching Experience Managers and General Managers how to network and recruit.
Evaluate technical and behavioral interviews for stylists, skin care professionals, and arch experts in the district.
Serve as a support partner to the Experience Managers (EM), Field Business Leader (FBL) and District Manager (DM).
Lead change and innovation by helping the team through the change-curve.
Process Be knowledgeable of and ensure compliance with Ulta Beauty’s policies, procedures, and standards.
Demonstrate an aptitude to learn and teach best practices that promote sales growth, service techniques and product knowledge.
Partner with the DM and FBL in assessing talent as it relates to top-line service sales growth/results.
Follow all safety, sanitation, and infection control procedures before, during, and after services; always ensure compliance with state board guidelines.
Lead the execution of technical and business training strategies, including networking and recruiting strategies within the district.
Host/attend all required conference calls and prepare PowerPoint presentations for meetings.
Manage the district training calendar, all class preparations and communications.
Facilitate the services portion of EM onboarding in partnership with the FBL.
Support new SDE onboarding.
Lead, contribute, and participate in Ulta Academy trainings.
Attend corporate directed events and meetings.
Attend brand partner trainings.
Job Qualifications
Cosmetology or barber license required
Redken Haircolor Certification is preferred (must be completed within six months of hire)
Experience 2+ years of training experience, to include a superior knowledge of all back-bar products, services and retail recommendations
2+ years of coaching/leadership experience
Understanding of, and proficiency with, the salon business, color, design and texture
Proficient with technology (e.g. Microsoft Office programs, Point of Sale system and Apple devices)
Strong organizational skills to manage multiple tasks
Strong critical reasoning skills to react under pressure, use good judgment in ambiguous situations, and be flexible/adaptable
Ability to build strong partnerships with various associate levels and work independently and as part of a team
Strong facilitation skills, with the ability to simplify information into clear, concise steps using various vehicles of communication
Special Position Requirements
Work a flexible, full-time schedule to include days, evenings, weekends, and holidays
Ability to travel up to 75% of the time including overnight stays
Pay and Benefits
The pay range for this position is $48,700.00 - $72,600.00 / Year with the opportunity for eligible associates to earn services pay pursuant to the Company’s Services Compensation Plan and additional compensation pursuant to the Company’s bonus plan. Exact pay will be based on factors including, but not limited to relevant education, qualifications, certifications, experience, level, shift, geographic location, and business and organizational needs.
Full-time positions are eligible for paid time off, health, dental, vision, life, and disability benefits. Part-time positions are eligible for dental, vision, life, and disability benefits. For additional information concerning our benefits, visit our Benefits and Career Development page: https://learn.bswift.com/ulta.
About Us
About At Ulta Beauty (NASDAQ: ULTA), the possibilities are beautiful. Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care products, hair care products and salon services. We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beauty’s own private label. Ulta Beauty also offers a full-service salon in every store featuring—hair, skin, brow, and make-up services. We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.