ServiceNow Technical Writer / Process Documentation Analyst

Location: Oakland, CA Job Type: Contract | Hybrid Duration: September 14, 2026 – December 31, 2026 Travel: Approximately 10% Role Summary Seeking a ServiceNow Technical Writer / Process Documentation Analyst to support a transition from BMC Remedy to ServiceNow. The role will create and maintain ITSM process documentation, workflows, SOPs, process maps, governance materials, and operational guides. Key Responsibilities Develop ServiceNow ITSM processes, SOPs, work instructions, user guides, and process maps.Convert and update legacy BMC Remedy documentation for ServiceNow.Translate requirements, user stories, and ServiceNow configurations into clear documentation.Analyze workflows, roles, approvals, integrations, and processes.Work with Process Owners, Product Owners, SMEs, and technical teams.Maintain documentation standards, version control, governance, and audit readiness.Support ServiceNow implementation, testing, and operational readiness. Required Qualifications Bachelor’s degree or equivalent experience.5+ years in technical writing, process documentation, business analysis, or ITSM.3+ years of hands-on ServiceNow process documentation experience — REQUIRED.Strong ServiceNow, ITSM, and ITIL knowledge.Experience documenting workflows, processes, roles, approvals, and integrations.Strong technical writing, communication, and process-analysis skills.Proficiency with Word, Visio, SharePoint, PowerPoint, and Microsoft 365. Preferred BMC Remedy-to-ServiceNow migration experience.Utility or regulated-industry experience.Audit, SOX, cybersecurity, or compliance documentation experience.ITIL, ServiceNow, CBAP/CCBA, or technical-writing certification. Ideal Candidate A ServiceNow Technical Writer / Business Analyst with strong hands-on experience creating ServiceNow ITSM process documentation, especially someone who has worked on a Remedy-to-ServiceNow migration. Skills: sox,readiness,writer,bmc remedy,documentation,itil,guides,approvals,maps,servicenow,writing