ServiceNow Technical Consultant- Telecom/ServiceNow

NewRocket is the AI-first Elite ServiceNow Partner that activates real value on the Now Platform. As a trusted advisor to enterprise leaders, we combine industry expertise, human-centered design, and enterprise-grade AI to help organizations navigate change and scale with confidence. With two decades of experience guiding clients to realize the full potential of the ServiceNow AI Platform, we are one of the largest pure-play ServiceNow partners, uniquely focused on enabling enterprises to adopt AI they trust—AI that delivers lasting business value. We #GoBeyondWorkflows to create new kinds of experiences for our customers.

About the Role

NewRocket is a global team of ServiceNow professionals who help our customers run and grow their ServiceNow environments. As a Senior Software Engineer, you will lead, coach, and mentor a team of Software Engineers while implementing and developing customizations based on functional and technical requirements using leading practices and internal code standards on large-scale, complex professional services projects. We provide support, guidance, and official ServiceNow training to help you achieve multiple certifications and succeed on some of the most innovative projects.

Responsibilities

• Interface with end-users and key stakeholders to gather systems requirements for ServiceNow TSOM, CSM, TI, FSM, OSS, and/or BSS implementations.
• Customize ServiceNow applications and support the rollout of new features and modules, including configuration of application UI, workflows, and business logic.
• Configure integrations between ServiceNow via REST/SOAP web services and other applications.
• Guide customers through understanding technical solutions to their business requirements, with strong experience in TSOM, CSM, TI, FSM, OSS, BSS, and B2B integrations.
• Interact with technical SMEs to gather environment information to support service maps and event work.
• Reflect impact assessment rules within service maps and validate with technical SMEs and stakeholders.
• Participate in user acceptance testing of resulting maps, impact rules, and event management work.
• Promote update sets and data across applicable ServiceNow environments.
• Remediate production incidents related to this scope.
• Align with existing ServiceNow technical leads to ensure a consistent approach that does not break shared patterns.
• Proactively maintain operational documentation and SOPs to reduce support risk and inefficiency.

Requirements

• 4+ years’ experience supporting the implementation, administration, configuration, and/or development of ServiceNow in 2 or more capabilities (TSOM, CSM, TI, FSM, OSS, and/or BSS).
• Experience with integration between ServiceNow and other systems/platforms using both mid servers and cloud-to-cloud solutions.
• Experience working with Web Services Integration (SOAP, REST) and bi-directional, automated integrations between systems.
• Familiarity with Data Extraction Technologies (e.g., JDBC, ODBC) or ETL integrations.
• Proven experience implementing ServiceNow Service Catalog and Workflows to meet business requirements.
• Proficiency in all aspects of ServiceNow scripting, including Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and Script Includes.
• Ability to create technical design documents and user documentation.

Qualifications

• A four-year undergraduate degree in Computer Science, Computer Engineering, Information Systems, or demonstrated equivalent work experience.
• Willingness and ability to continue education within the ServiceNow platform and beyond, including completing ServiceNow competency certifications and module accreditations.

Skills

Preferred Certifications:

• ITIL Foundation
• ServiceNow CSA and CAD

Benefits

NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard. We are proud to be an equal opportunity workplace and affirmative action employer, providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status.