ServiceNow Technical Consultant (ITAM)

About the role

Astrica’s ServiceNow Technical Consultants bring their understanding of system and software architecture to implement solutions on the ServiceNow platform for our customers. They lead and prescribe clients to best practice, collaborate with team members to achieve project goals, keep their ServiceNow skills on the bleeding-edge, innovate IP on the platform, and serve as technical subject matter experts to clients and teammates.

Responsibilities

• Dazzle clients by participating in all technical aspects of delivering complex customer solutions on the ServiceNow platform, advising clients on best practice to create lasting value and enhanced experiences.
• Build solutions by contributing on multiple Agile engagements, utilizing the Astrica methodology and tools to enhance project efficiency and quality.
• Influence technical and design approaches, lead scrums, and advise technical consulting resources on development and configuration activities.
• Drive quality by estimating time and effort for technical resources, proactively communicating progress and forecast changes to the Engagement Manager, and owning the technical quality on customer projects.
• Participate in code reviews and oversee go-live planning efforts.
• Assist with discovery workshops and collaborate closely with Business Process Consultants to define customer requirements.
• Participate in internal knowledge sharing, coaching, and collaboration activities and initiatives.

Requirements

• 3+ years of ServiceNow platform experience, including hands-on expertise in IT Asset Management (ITAM) modules such as Hardware Asset Management (HAM) and Software Asset Management (SAM), with a strong understanding of asset lifecycle, normalization, and reconciliation.
• 3-5+ years of client-facing consulting experience delivering ServiceNow or enterprise SaaS implementations, with the ability to translate asset management and compliance requirements into scalable technical solutions.
• Proven experience in Agile delivery, leading sprint ceremonies, refining user stories, decomposing epics, and aligning development efforts with business and compliance priorities.
• Strong capability in solution design and technical oversight, including CMDB alignment, integrations (e.g., discovery, procurement systems, publishers), data integrity, and governance across asset and configuration data.
• Demonstrated success in leading technical workshops, advising on out-of-the-box vs. custom ITAM solutions, optimizing licensing and asset utilization, and driving adoption and measurable cost/compliance outcomes.

Qualifications

• Experience implementing the Employee Workflows of ServiceNow (HRSD, WSD, and Legal Service Delivery).
• Experience in one or more of the following: web technologies (HTML, CSS, AngularJS), Integrations (using REST, SOAP, Integration Hub, LDAP, SSO), and custom (scoped) application development.
• CSA, CAD, and ITSM (CIS) certifications, plus CIS in 3+ additional process areas outside of ITSM (ITOM, HR, CSM, UX, ITAM, or SPM).
• Suite Certifications.

Schedule

Astrica is a remote-first team, allowing you to work from wherever you’re happiest and most productive. Occasional on-site client visits may be requested, but these are exceptions rather than the rule. Flexibility is built in, as we recognize life doesn’t fit neatly into a 9–5 schedule.

Benefits

At Astrica, we blend smart automation with human-first change management, fostering curiosity, creativity, and a sense of humor. Our team consists of industry professionals who love what they do and believe work should be both impactful and fun.