ServiceNow Technical Consultant (CMDB)

About the role

Astrica’s ServiceNow Technical Consultants bring their understanding of system and software architecture to implement solutions on the ServiceNow platform for our customers. They lead and prescribe clients to best practice, collaborate with team members to achieve project goals, keep their ServiceNow skills on the bleeding-edge, innovate IP on the platform, and serve as technical subject matter experts to clients and teammates.

Responsibilities

• Participate in all technical aspects of delivering complex customer solutions on the ServiceNow platform, advising clients on best practice to create lasting value and enhanced experiences.
• Contribute on multiple Agile engagements, utilizing the Astrica methodology and tools to enhance project efficiency and quality.
• Define technical and design approaches, lead scrums, and advise technical consulting resources on development and configuration activities.
• Estimate time and effort for technical resources and proactively communicate progress and forecast changes to the Engagement Manager.
• Own the technical quality on customer projects, participate in code reviews, and oversee go-live planning efforts.
• Assist with discovery workshops and collaborate closely with Business Process Consultants to define customer requirements.
• Participate in internal knowledge sharing, coaching, and collaboration activities and initiatives.

Requirements

• 3+ years of ServiceNow platform experience, including deep expertise in CMDB, Discovery, and Service Mapping, with a strong understanding of CSDM, CI class models, and data relationships.
• 3-5+ years of client-facing consulting experience delivering ServiceNow or enterprise SaaS implementations, with the ability to translate infrastructure and operational requirements into scalable CMDB strategies.
• Proven experience in implementing and optimizing Discovery, including MID Server configuration, credential management, pattern-based discovery, and troubleshooting data accuracy and coverage issues.
• Strong capability in CMDB governance and data quality, including reconciliation rules, identification rules, normalization, and alignment with asset, incident, and change management processes.
• Demonstrated success in leading technical workshops, defining CMDB strategy, and advising on best practices (CSDM alignment, service mapping).

Qualifications

• Experience implementing the Employee Workflows of ServiceNow (HRSD, WSD, and Legal Service Delivery).
• Experience in one or more of the following: web technologies (HTML, CSS, AngularJS), Integrations (using REST, SOAP, Integration Hub, LDAP, SSO), and custom (scoped) application development.
• CSA, CAD, and ITSM (CIS) certifications, plus CIS in 3+ additional process areas outside of ITSM (ITOM, HR, CSM, UX, ITAM, or SPM).
• Suite Certifications.

Schedule

We’re a remote-first team, which means you can work from wherever you’re happiest and most productive. Occasionally, you may be asked to join us on-site with a client—but those moments are the exception, not the rule. Flexibility is built in, as we recognize life doesn’t fit neatly into a 9–5.

Benefits

At Astrica, we blend smart automation with human-first change management, and we do it with curiosity, creativity, and a sense of humor. Our team is made up of industry pros who love what they do and believe work should be both impactful and fun.