ServiceNow Technical Analyst/Developer (Associate/Mid/Senior)

Description

Penn Medicine is dedicated to its tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical, and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

About the Role

This position is posted at 3 levels based on experience: Associate Level, Mid-level, Senior level. Candidates will be aligned to the appropriate level based on experience and qualifications.

Responsibilities

• Works with key clients to understand project requirements and communicate implementation methodology.
• Consults with senior team members to ensure that system functionality meets clinical and business requirements of Integration and UPHS organization.
• Follows established documentation and project status procedures.
• Affords assistance in the monitoring of projects and maintains open communication with manager.
• Develops new Interfaces according to specification.
• Follows established documentation and change control procedures related to user requests, system design and development, modifications, testing, and on-going production support.
• Provides on-call and production support as necessary.
• Performs duties in accordance with Penn Medicine and entity values, policies, and procedures.
• Performs other duties as assigned to support the unit, department, entity, and health system organization.

Requirements

• H.S Diploma and 1+ years of experience in Information Technology setting (Required)
• Bachelor's Degree and Healthcare IT experience (Preferred)

Qualifications

• H.S Diploma and 5+ years IT experience (Required)
• Healthcare IT experience (Preferred)
• Or Bachelor’s Degree and 2+ years IT experience (Required)
• 0-1 years healthcare IT experience (Preferred)

Senior Qualifications

• H.S Diploma and 7+ years IT experience (Required)
• 5+ Healthcare IT experience (Required)
• Or Bachelor’s Degree and 3+ years IT experience (Required)
• 0-1 years healthcare IT experience (Preferred)

Addendum

In addition to the outlined responsibilities and prerequisites for the role, this addendum aims to provide further detail and context regarding the technical requirements and expectations for the position: This position is part of a team implementing ServiceNow as an IS ticketing system and an HR case management system, moving on to day to day support once ServiceNow is fully implemented. Hands on experience building, configuring, developing, extending, and report writing for ServiceNow is highly desired... for both the core ServiceNow application as well as the ServiceNow HR modules.

Benefits

We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region.

Schedule

Hours: 8hr Days

Pay

N/A