ServiceNow Technical Analyst - 17263

About the role

We are seeking an experienced ServiceNow CMDB & CSDM Analyst to support enterprise architecture and IT service management initiatives.

Key Responsibilities

• Manage and maintain the ServiceNow Configuration Management Database (CMDB) to ensure data accuracy and integrity.
• Develop and maintain relationships between Configuration Items (CIs) across enterprise environments.
• Support CMDB data ingestion, normalization, reconciliation, and integration activities.
• Apply and enforce Common Service Data Model (CSDM) standards and best practices.
• Build and maintain relationships among Business Applications, Service Instances, Technology Management Services/Offerings, Business Capabilities, and related CIs.
• Ensure enterprise IT data is structured and maintained in alignment with CSDM guidelines.
• Maintain CMDB health using dashboards and data quality metrics.
• Identify and resolve stale, orphaned, duplicate, or inaccurate CI records.
• Support Configuration Item lifecycle management, including creation, updates, change tracking, and retirement.
• Collaborate with CI owners, enterprise architects, governance teams, and auditors to ensure compliance with data governance standards.
• Recommend and implement continuous improvements to CMDB governance, data quality, and operational processes.

Required Skills/Education

• 5–10 years of experience in ServiceNow administration, CMDB management, or IT Configuration Management.
• Strong expertise with ServiceNow CMDB tables, Configuration Items (CIs), and CI relationship mapping.
• Hands-on experience with ServiceNow Common Service Data Model (CSDM).
• Experience supporting data ingestion, integration, normalization, and reconciliation within ServiceNow.
• Strong understanding of Business Applications, Service Instances, Technology Management Services, Business Capabilities, and related CSDM components.
• Experience implementing CMDB governance, data quality, and lifecycle management processes.
• Knowledge of IT Change Management and Configuration Management best practices.
• Experience creating CMDB health dashboards and monitoring data quality metrics.
• Strong analytical, documentation, and problem-solving skills.
• Excellent communication skills with the ability to collaborate across technical and business teams.

Preferred Qualifications

• Experience leading or supporting CMDB governance and compliance initiatives.
• Experience working with CI owners, auditors, and governance stakeholders.
• Knowledge of ServiceNow Discovery, Service Mapping, or other CMDB automation tools.
• Familiarity with ITIL Configuration Management best practices.

About Seneca Resources

At Seneca Resources, we are more than just a staffing and consulting firm—we are a trusted career partner. With offices across the U.S. and clients ranging from Fortune 500 companies to government organizations, we provide opportunities that help professionals grow their careers while making an impact.